sbaker Posted May 31, 2014 Share Posted May 31, 2014 Really unhappy with the service I have received from omlet. I have emailed 3 times and had NOT ONE REPLY!!!! Are the always this bad with their customers? Quote Link to comment Share on other sites More sharing options...
Purplemaniacs Posted June 1, 2014 Share Posted June 1, 2014 Sorry to hear you are having difficulties. I have always found their customer service very good. Chrissie Quote Link to comment Share on other sites More sharing options...
Patricia W Posted June 1, 2014 Share Posted June 1, 2014 Never had any problem. Always prompt and helpful response- especially over the phone. Quote Link to comment Share on other sites More sharing options...
UKMARCH Posted June 1, 2014 Share Posted June 1, 2014 Perhaps it didn't go through as an automated response is sent out when you email them so you know its been received. Quote Link to comment Share on other sites More sharing options...
Willow Posted June 1, 2014 Share Posted June 1, 2014 Have you checked your spam folder? For some reason email from them goes into my spam filter, was very frustrating Quote Link to comment Share on other sites More sharing options...
Steph C Posted June 2, 2014 Share Posted June 2, 2014 Hi sbaker, I'm really sorry for the delay in replying to your query. It is unusual for us not to answer your question within two days, and I can only apologise that we were not so quick this time. I believe Quin has replied to you now and I hope that he has been able to help you. Apologies again, Steph Quote Link to comment Share on other sites More sharing options...
chuckmum6 Posted June 2, 2014 Share Posted June 2, 2014 I have found that contacting a person such as Quin or other staff is the only way I have been able to get a response, using the contact us link has proved hopeless lately - very frustrating!!!! Quote Link to comment Share on other sites More sharing options...
gavclojak Posted June 5, 2014 Share Posted June 5, 2014 I had a horrible first experience when buying my cube/tons of accessories, my order was well over £1000.00 and half my order ended up in the other side of the country due to the wrong postcode on half the order. I was collecting the ex commercial girls within a few days so was a bit of a panic..parcel force were amazing and really pulled out the stops for me. Initially I had a problem with customer service but email my complaint and was happy with the resolution and have had no problems with any further orders. I can only assume I was very unlucky. Quote Link to comment Share on other sites More sharing options...
Chickabee Posted June 6, 2014 Share Posted June 6, 2014 I always phone them, never had a problem. Very helpful Quote Link to comment Share on other sites More sharing options...
