Part 0800.0005

[Charlottechicken]

Not sure how to respond to this buyer. I sold a little job lot of 5 vintage Barbie items of clothing,one item was grubby and I described this, two items had open seams and one had a small tear. I described all damage and took photos, and as a consequence one person bid and got the lot for 99p plus postage of 75p. She messaged me to say she would pay three days later. I posted the items in a nice new jiffy bag.

 

Late last night I received a rude message from her saying she had thrown the items away as they were damaged and "filthy" and she will be telling ebay about me! I have responded to her saying I did describe the damage and grubbiness in the listing and she is free to open a case if she so wishes.

 

Not sure what to do next, should I just refund the money, wait for a case to open and the negative feedback or what?

 

I have noticed that she has only ever left feedback once, not bothered about getting my first neg as I feel I have done nothing wrong!

[Blackrocksrock]

For £1.74 she made a complaint - its laughable about ebay feedback - I would not worry about it at all - bet she never threw them away. I have only made a complaint when something was really wrong - like a camera with a cracked lens which was not described as such.

[chickencam]

I would refund and be done with her, people don't read listings properly!

[Charlottechicken]

For £1.74 she made a complaint

 

I know, she was the only one who bid, probably because of the accuracy of the description that she obviously didn't read properly

 

I have refunded her, and blocked her from bidding on my stuff in future. I think I would've enjoyed it if she opened a case, items were exactly as described

 

Funny how you sometimes get a feeling that someone is going to be trouble. It was the messaging me to tell me she would not be paying for a further three days that bothered me. Not sure what her game is.

 

Just to show the other side of the coin, I've sold a small collection of old safety razors to a collector, not cleaned or polished and one in a very sad state, and he is over the moon with them, and he paid considerably more than 99p!

[The Dogmother]

There's always one!!!!

 

It's annoying, but i would take it on the chin and refund.

[Blackrocksrock]

Ypu were right to do that - but not paying that small amount for 3 days would also have set alarm bells with me so you are better off not getting involved further. I think its the £1.74 that gets me she complained for that small amount.

[Charlottechicken]

I bought a pack of M&S knickers on ebay a while back, when I got them, the pack was opened and one pair had been removed but were included. I was puzzled until I re-read the listing and the seller stated that one pair had been worn and she would include them if required, but I obviously hadn't responded. I did wonder why I got them so cheap and was the only bidder, bargain for 4 pairs of knickers and a lesson to read listings carefully

[soapdragon]

Knickers

 

I once sold a brand new, unused set of 4 Molton Brown travel sizes bottles (50ml, from memory) in a pretty little plastic case. They were an unwanted gift (too smelly for me!!!) and prob retailed for around £17.50. I photo'd each bottle, listed the size and contents. They sold for £10.60 and I duly sent them off. I then got an e mail from the buyer saying that she wanted to return them (I always put 'no returns' on listings anyway!) as they were not what she had thought! She said that I had to accept a return as they were covered by the E Bay guarentee!

 

I can only assume that she thought she was getting the full sized 200ml bottles, not having read the description! I contacted E Bay who looked at the listing and correspondence (clever how they can do that remotely!!) and said that I had described and pictured accurately and she could not insist on a refund so it was up to me if I wanted to or not!

 

No, I didn't refund! I told her that they were exactly as described and pictured in the listing and that E Bay had agreed with me that they were listed honestly and accurately. I didn't hear anything more from her nor did she leave feedback - had she neg'd me I would have asked for it to be removed as E Bay had said I could. I hope that it has taught her to READ THE LISTING before bidding! I hope that doesn't sound mean but I really felt I wanted to make the point - after all, I had put in the work to list, package, post etc and there was her couldn't be bothered to read it properly thinking she could just get her money back!!

 

I ALWAYS read, check the photos and look at previous feedback if its less than 100% before committing my hard earned cash. Doh!

 

 

 

 

(Off for a lie down in a dark room now )

Edited May 10, 2016 by Guest

[chickencam]

I recently bought a replacement hose for an old Dyson, I didn't read the description carefully enough, it did say it wasn't compatible with my model. I just relisted it for the price I paid and took the hit on the postage, I put in capitals in the title and description that it wasn't compatible with this model and said don't make the same mistake as me. My fault, item was snapped up by a very happy customer who was sensible enough to read the description, I lost £2.85 on the deal but learned a lesson.

[Cinnamon]

No, Don't refund her - if you described them & photographed them well there is no need.

 

If she does neg you then take that to eBay along with your item description, & they will in all likelihood remove the neg feedback.

If they don not do this you can always respond to the negative feedback, which will show on your feedback page.

 

If you DO refund her then she can still neg you, & it can look like an admission that you have knowingly sent her rubbish in eBays eyes!

[Charlottechicken]

Thank you all for your support and common sense!

 

Cinnamon, I did refund her but only because I've had to go offline (and away) for a couple of days, but what you say makes perfect sense, as usual. You have an excellent understanding of ebay's workings and your advice is always much appreciated, as is everyone else's common sense input.

 

A turn up for the books, have just got home from being away and she has messaged me. Apologising for her rant and that she re-read the listing and I did describe the items correctly. So I have called her bluff and asked her to return them, we'll see what happens now!

[Cinnamon]

If she does return them to you, you are liable for the return postage, which will leave you out of pocket.

Just to let you know......