Guest Posted October 10, 2007 Share Posted October 10, 2007 Sorry Lesley, I didn't quite catch that. Which Pizza Express were you meaning?! Quote Link to comment Share on other sites More sharing options...
Lesley Posted October 10, 2007 Author Share Posted October 10, 2007 Sorry Shona - it didn't quite reach the Borders! Quote Link to comment Share on other sites More sharing options...
chelsea Posted October 10, 2007 Share Posted October 10, 2007 (edited) Im always complaining with lots of sucess! I once sent back hubby's lunchbox pasty as it was all pastry and no filling....I sent in in an envelope in the post they sent us back some vouchers ! I send back crisps if they have no flavouring on them. Sainsburys are very good. im always complaining to them - I have my shopping delivered and sometimes the driver is late (get a money off voucher) or they send me food that runs out on the day (they then send me another voucher plus I get to keep the item and bung it in the freezer) I would e mail and post the sandwich. and like Clare said, then follow up with a phone call. Edited October 10, 2007 by Guest Quote Link to comment Share on other sites More sharing options...
Martin B Posted October 10, 2007 Share Posted October 10, 2007 Fair Play! Quote Link to comment Share on other sites More sharing options...
One Man Banned Posted October 10, 2007 Share Posted October 10, 2007 My parents used to be Amway distributors and we had the dog food from Amway. One bag had a great chunk of rubber in it They sent out another box of two bags of food (worth £50) and tracked down from the batch that part of a conveyor belt had broken off and ended up in the bag. Nice that they dealt with it tho If I ever get bad food in a restaurant, there's no holding me back tho! A xx Quote Link to comment Share on other sites More sharing options...
Lesley Posted October 11, 2007 Author Share Posted October 11, 2007 I emailed last night and had a reply first thing this morning. I had told them I would send the stick and packaging in the post and I attached a photo which they couldn't open so I sent it again. I then had this reply....... Thank you for that Lesley. It looks to be a type of toothpick which is not something that we have on the premises and is rather concerning. I will send it off to our lab for analysis to see if we can determine where it could have come from and how it could have slipped through our system. Thank you for your understanding and support. They are both appreciated. I will come back to you with some answers as soon as I have some results. Kind regards, Malcolm P.S. the voucher will be sent off first thing tomorrow so as to avoid next week's postal strike!! malcolm lee operations director fresh! naturally organic Result! Although I bought the sandwich at Boots, it wasn't one of their own brand sandwiches, it was an organic one from a Company called Fresh! Quote Link to comment Share on other sites More sharing options...
One Man Banned Posted October 11, 2007 Share Posted October 11, 2007 what a pleasant reply Lesley! It seemed quite personal too, so they'd obviously looked at the photo and read your emails! A xx Quote Link to comment Share on other sites More sharing options...
Lesley Posted October 11, 2007 Author Share Posted October 11, 2007 I've been very impressed with htem. I was happier thinking it was a cocktail stick though - I hadn't thought of a toothpick I feel quite sick now! Quote Link to comment Share on other sites More sharing options...
One Man Banned Posted October 11, 2007 Share Posted October 11, 2007 oooh err A xx Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted October 11, 2007 Share Posted October 11, 2007 Great news Lesley - I'd prefer not to think about the toothpick though Quote Link to comment Share on other sites More sharing options...
