Solitary chicken - need advice

[Seagazer]

I went into Vision Express last Saturday to get a new pair of prescription sunglasses. They had a display with red signs saying 50% off frames. Hubby and I picked out a pair that suited me and went to get the lenses sorted. When I came to pay my husband queried the amount as they charged us the full price for the frames. The girl said, no thats the price on those frames, its some of the others that are 50% off.

 

My husband asked to speak to the manager and she said it was a new promotion that day and they were in the middle of doing it. Hubby said that surely they were misleading us as the frames were under the sign. He got annoyed and walked off and she reluctantly offered me 10% off. I got him back and he said just to get them, I wanted to cancel but I ordered them anyway. Supposed to be ready Tuesday, Wednesday and they would call me. Today I phoned and asked and she said 'oh yes they're in the pile for phoning'. Great - thanks for the customer service Vision Express.

 

I am going to write a stinky letter to them. Hubby gets his contacts there, I always get glasses there - well no more!! Grrrrrrrrrrrr!!!!!!!!

[Egluntyne]

I abandoned them a few years ago as their testing seemed perfunctory and their manners dreadful.

 

I go to cheap and cheerful Specsavers now and have been very pleased with the service.

 

It is very naughty indeed to mislead the customers in the way you describe.

 

Bad luck.

[Seagazer]

I must admit I've been saying to hubby for years that we should switch. The kids have their eyes tested at Boots but my mum always says how much better Specsavers are.

[dogs and chickens]

It's specsavers for me next time too, I have had my day with vision express!

 

Hubby and I both needed eye tests and glasses, so decided we would splash out and get glasses and sunglasses each at the same time. The bill came to just under £1000 bur fair enough, that was including testing and frames, lenses, oh yes and my contact lenses. We were told they would be ready a week later, 2 weeks later they were in Then we both went down together to collect them. They fitted them for us and we headed off home, looking at them when we arrived home I looked at them properly and realised both my pairs were badly scratched Hubby then looked at his and same thing . Back in the car back to the shop and a long wait later we left without glasses, another 2 weeks later 1 pair only was back It took a further month to get the rest back. They then refunded £200 for the hassel (this included having a further two pairs sent back due to still being scratched!), but to be honest by that stage we were really fed up, I for one would not be going back. If that is not enough the contacts they gave me were what the tester had said I needed but different to the glasses perscription and I can't wear them as I get a blazing headache when I do. I did not want to go back in the shop so a year on I still have no contacts. I will get round to going to spec savers one day .

 

Bless you I hope they are polite and really nice to you when you go and collect your glasses.

 

Michelle

[Seagazer]

I'm dreading going in actually - we weren't rude or anything but just insistent that they have misled us. I'm sort of thinking that they have deliberately taken their time over the sunglasses. I just hope they are ok as I'm off on holiday next week.

[Helly Welly]

We recently got glasses and sunglasses from Specsavers and were really impressed by how nice all the staff were. The eye test seemed really thorough and everyone was really helpful, especially as i was on crutches that day. In fact, the examiner wouldn't let me get out of the chair after the test until he'd opened the door and handed me my crutches.

[Seagazer]

I'm definitely never going back after I've collected my glasses.

[Reikiranf]

I don't tend to stick with one optician, I go for the cheapest I went to D&A for an eye test as there was a voucher for a free one in my M&S magazine There was also a voucher for 20% off a new pair of glasses, so I went along and was surprised to be told that my eyes have improved and I don't need glasses I've had to wear them for driving for the last ten years. I didn't always get my glasses from the place I had my eye test either, as I don't like being pressured so I'd say I didn't have time and would come back another day (they have to give you a copy of your prescription by law) I'd then check out all the opticians to get the glasses that best suited my face and budget

[hils78]

Doesn't surprise me - my sister worked in the industry for a while - but for a different company (logo is an owl I think) and the horror stories she told about some of the training practices of the not so good companies are horrendous!

She's in insurance now & what she does is get her perscription & send off for the specs on the internet having found a pair she likes instore - said it is by far the cheapest way to do it.

[rusky123]

Elder DD is a dispensing optician, used to go to vision express, wanted new glasses NOW.Spec savers frames were just flimsy!. Lenses kept popping out with both companies, used to searching on floor for small screws all the time. Now I pay a little more for fitted lenses, Lens do not fall out anymore,OK I wait a week or so and I get up to 75% off with D and H cos of DD but their range is FAB, and I am told the truth wether the frames suit or not. LOL had 3 changes of prescription these past 2 years, my eyes are getting better!, and me now 56

[Snowy]

Funnily enough I was told my eyes had improved last week so I needed a weaker prescription! I also go to specsavers - I get the daily disposable lenses and the cheapest glases they have as I'm a skinflint But they do do a very thorough test - last week the lady doing my contact lens check asked if I'd had my cholesterol checked lately as there were some very minor changes in my eye consistant with raised cholesterol. Got it checked next day by one of the nurses at work and sure enough my cholesterol is up!

[Blackrocksrock]

Get them tested with an approved optician and then get the glasses elsewhere - try Glasses Direct - cheap as chips and great value.

[redfrock]

don;t start me on the subject of opticians - I have recently lost all respect for the 'larger companies'.

 

Last October I went to Boots who have previously been very good. She told me I should not be wearing my glasses for using the VDU - now I can't actually see the VDU without them on, and 2 or 3 days a week I spend a full working day using it. She also refused to sign my accor voucher (which enables me to claim my sight test and £75 towards my glasses form work). Given her statement I had no faith in her prescription.

 

2 weeks ago I went to Specsavers. The optician (who seemed first class) told me my right eye had deteriorated quiet significantly and increased my prescription from -1.75 to -2.25. I ordered 2 new pairs of glasses and collected them a couple of days later. I had nothing but trouble with them, getting massive headaches and things seemed slow to refocus when I looked around, especially when driving. Now I have been wearing glasses for 24 years so am quite clued up. I went back and they said it would take me a couple of weeks to get used to them as they were that much stronger (seemed gibberish to me - if my eyes needed them they would adjust almost immediately, and I'd never had this problem before). In the end I was having such problems I went to another branch on Thursday and asked them to check the lenses..... and lo and behold, the right eye had the wrong lens in it. They had put -2.5 in. On top of that when they rechecked my eyes I was told my sight had in actual fact improved, so they were too strong on both counts. They are now remaking them and needless to say I won't ever use them again.

 

The only other time I have used specsavers was about 20 years ago, when I was a child, and they put the wrong lens in that time as well. It turns out a friend of mine had also used the same branch within the last year and the staff had written her prescription up wrong on the order pad, resulting in her being given short sighted lenses instead of long sighted.

 

Sorry to jump in on your rant! But it was too raw a matter not too and I had actually come on here to post a similar thread!!

[Seagazer]

Redfrock - its terrible isn't it - you put your trust that these people actually know what they are doing. My daughter has had trouble a couple of times with glasses and lenses when they have supplied or prescribed the wrong prescription.

 

I've fired off an e-mail to the company, wonder if they'll actually do anything. Picked the glasses up yesterday, they seem ok. Still fuming though.