Cinnamon Posted December 26, 2009 Share Posted December 26, 2009 Just before Christmas last year I invested £30 on a set of John Lewis soft white LED fairy lights, after being told in store that they would last for 'years' Half of them went out yesterday, & the bulbs cannot be replaced Just called them up, as I bought them mail order, to be told that they had a 1 year guarantee. I said that this was simply not good enough....to be told they would last for years & for them to break after 1 Christmas (we don't even have them lit that much,just a couple of hours each evening). But they wouldn't have it & I am fuming! The support tam are calling me back next week - I am quite willing to play the unsuitable for use card. Anyone else had a poor experience with LED lights? Quote Link to comment Share on other sites More sharing options...
Lewis Posted December 26, 2009 Share Posted December 26, 2009 We've bought a few sets this year and they are fine ... so far Also have some led solar lights which seem to go out earlier all the time, but I think thats most probably just due to the hours of sunlight. Quote Link to comment Share on other sites More sharing options...
Lesley Posted December 26, 2009 Share Posted December 26, 2009 I've had some solar LED lights on an outside tree......but only for the last few weeks. I'm not surprised you're fuming! Do they still sell the same lights? does the advertising still say the same? - it may be helpful to take a copy of the wording in case they recieve lots of complaints. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted December 26, 2009 Author Share Posted December 26, 2009 Well, they do sell the same ones still,but are sold out. I do have the box,but its up in the loft - have the online reciept though. Thing is,I was told in store that they will last for many years,then I bought them online. I already had a set,which are still fine,but they are the 'hard' LED white,not the softer light that I prefer, so I treated myself to a new set last year. I have done a bit of researh & several sites say that LED lights should last for 10 years (not solar ones,but plug-ins) Quote Link to comment Share on other sites More sharing options...
Geoid Posted December 26, 2009 Share Posted December 26, 2009 LEDs should last for ages, if they have blown, then are are not fit for purpose. Under the sales of goods act it says that: For the first four-five weeks you have a "right of rejection" - if the item you've bought breaks down, you can demand a refund. For the next six months, you are entitled to replacement or repair of the goods. It is up to the retailer to prove there was nothing wrong with it if they wish to get out of having to do the work. And then after six months, there is still a duty to replace or repair faulty goods, but the onus is on you, the consumer, to prove that there was something wrong. And the key time span is six years. That's how long goods may be covered. Quote Link to comment Share on other sites More sharing options...
Snowy Posted December 26, 2009 Share Posted December 26, 2009 I have a copper wire star with LED lights, I bought it 2 years ago but can't remember where from and there was no guarentee with it. I thought the LED lights would last but now only half of them work. It was nowhere near £30 though! I would definitely push for 'not suitable for purpose'. What use is an expensive set of lights if you can't replace the bulbs and they fail after such a short time? Quote Link to comment Share on other sites More sharing options...
Redwing Posted December 26, 2009 Share Posted December 26, 2009 Being picky I would probably say to them that because of the lghts short time of use each year that a one year guarantee doesnt quite cut it - if used at Christmas only this means the guarantee is about a month at most Quote Link to comment Share on other sites More sharing options...
majorbloodnock Posted December 26, 2009 Share Posted December 26, 2009 The guarantee's irrelevant. One would expect the lights to last several years under reasonable use, so these ones are, indeed, unfit for use therefore leaving you protected legally. http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/ Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted December 26, 2009 Author Share Posted December 26, 2009 Thank you all. I think I have enough amo now to fight my corner. Will let you know how I get on Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted December 27, 2009 Share Posted December 27, 2009 You got for it Sarah. I had some LED solar garden lights and they broke after 2 months, the replacements did the same, told B&G to stuff 'em! Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted December 28, 2009 Author Share Posted December 28, 2009 Just had a phone call from John Lewis,who gave me a full refund (inc the P&P) right away with no problems,plus they don't need me to send the lights back,so as half are working,I can leave them on the tree for the moment MUST remember to buy new ones for next Christmas though! Quote Link to comment Share on other sites More sharing options...
Olly Posted December 28, 2009 Share Posted December 28, 2009 for John Lewis (and hurrah for you for not accepting what they first told you!) Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted December 28, 2009 Share Posted December 28, 2009 Good for you and JLP Quote Link to comment Share on other sites More sharing options...
