Cinnamon Posted August 18, 2011 Share Posted August 18, 2011 I sold an item at the weekend,& today I sent a polite email asking when I might receive their payment. I had a VERY snippy response saying that they had been away & that they would pay today. They also said that they didn't like that I was pressuring them to pay & that the item 'had better be 100% perfect or you are getting negative feedback' Now,I am a very experience eBayer,& instinct tells me not to deal with this person any longer. They have now paid,& the item is perfect,but I suspect they may neg me in spite of that. Should I refund them& cancel the transaction,can they still leave feedback for me? Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted August 18, 2011 Share Posted August 18, 2011 Hmm, I stumbled across something on eBay about 'feedback extortion' Here. I don't know if that is of any help to you. I tend to say if you have a gut feeling, go with it. Can they still leave you negative feedback though if you back out of the sale Quote Link to comment Share on other sites More sharing options...
LolaLayla Posted August 18, 2011 Share Posted August 18, 2011 I am sure I noticed on someones feedback that the buyer thought the seller had made an excuse to cancel a sale because it did not reach a high enough price. So it appears that they may still be able to leave feedback. I am not very experienced though so I maybe misread. Hope it goes ok, but it does sound as if they may be a difficult customer . Quote Link to comment Share on other sites More sharing options...
bluekarin Posted August 18, 2011 Share Posted August 18, 2011 I'd be inclined to contact ebay, or even ask on the forums there. Mind you, I always find you get some snooty so and so's on there, picking holes in your listings. Or reply to the buyer, being ultra nice & apologising as you didn't mean to be pushy (knowing in your heart you are in the right asking if they were going to pay) Quote Link to comment Share on other sites More sharing options...
Lavenders_Blue Posted August 18, 2011 Share Posted August 18, 2011 Are you able to take photos of the item to prove it is in perfect condition, and then dispute the feedback with eBay if it is negative? Or is feedback final once it has been left? Quote Link to comment Share on other sites More sharing options...
Paola Posted August 18, 2011 Share Posted August 18, 2011 Are you able to take photos of the item to prove it is in perfect condition, and then dispute the feedback with eBay if it is negative? Or is feedback final once it has been left? That was my first thought also Quote Link to comment Share on other sites More sharing options...
Henchanted Posted August 18, 2011 Share Posted August 18, 2011 Looking the Ebay guidelines of feedback from CM's link Negative Feedback allowed; ... "Buyer receives the item and decides that it is significantly not as it was described in the original listing. The buyer tells the seller that they will leave negative Feedback unless the seller allows it to be returned for a refund" I think as long as you take photos of the item to show its condition is as you listed it, before you send it, then you will be able to prove them wrong if they claim that it is 'significantly not as described' and challenge /report any inappropriate negative feedback You be direct and ask the buyer why they would be threatening things like, and maybe suggest that if they want to back out of the deal you would consider that an end to the matter. I have not sold anything on Ebay but have bought a fair bit and I'm sure I'm not the only one to check sellers feedback not just the rating. Since sellers can write responses to feedback left, if I find a negative I read the buyers and sellers comments and then make up my own mind. So what I'm saying is you can respond to anything negative and people can take that into account. Also you could report negative feedback and get it changed, as long as you can disprove any accusations by the buyer.. Good luck Quote Link to comment Share on other sites More sharing options...
Henchanted Posted August 18, 2011 Share Posted August 18, 2011 Sorry Lavender blue I was still writing mine and didn't see what you posted Quote Link to comment Share on other sites More sharing options...
Redwing Posted August 18, 2011 Share Posted August 18, 2011 If it was me I'd let them have the item and hope they leave positive feedback If they dont you can always follow their negative feedback with 'buyer threatened to leave neg before goods even despatched' that should show them up Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted August 19, 2011 Share Posted August 19, 2011 I think I'd send it too with good photos and the emails as back up. Quote Link to comment Share on other sites More sharing options...
chuckmum6 Posted August 19, 2011 Share Posted August 19, 2011 I think you need to send it, I think the photos is a good idea depending on the item and cross your fingers. I would block them from your list so they can't bid again. Good luck Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted August 19, 2011 Author Share Posted August 19, 2011 Am posting it out today. I do have great photos of it,as it is white (a tennis skirt),so I took extra anyhow to show that it is in good condition. So,I will hope for the best. All this over £1.50 Quote Link to comment Share on other sites More sharing options...
bluekarin Posted August 19, 2011 Share Posted August 19, 2011 All this over £1.50 Some people are just ridiculous Hope it ends well for you. After reading the link posted on here yesterday re extortion, and at lot of what is allowed seems very unfair - and biased to the buyer. But you know my views on that particular subject Quote Link to comment Share on other sites More sharing options...
Bramble Posted August 19, 2011 Share Posted August 19, 2011 I am very slowly learning that ebay is a big scary world with some rather odd (to put it mildly) people - I think you can only do as others have suggested, keep your fingers crossed and hopef for the best, but be ready with your reply to feedback if necessary (which hopefully it won't be). Good luck! Quote Link to comment Share on other sites More sharing options...
Aunty e Posted August 19, 2011 Share Posted August 19, 2011 If you cancel, they can still leave you negative feedback as I discovered to my chagrin. My only negative feedback in 8 years from some numpty who agreed to cancel the transaction. Grr. Quote Link to comment Share on other sites More sharing options...
