Saronne Posted January 12, 2012 Share Posted January 12, 2012 Aarghh!! Quote Link to comment Share on other sites More sharing options...
Geoid Posted January 12, 2012 Share Posted January 12, 2012 What exactly is the problem with the house? Did the engineer say? Quote Link to comment Share on other sites More sharing options...
Lewis Posted January 12, 2012 Author Share Posted January 12, 2012 Nope, they tend to turn up at completely different times to when they say and then leave without talking to one if us so no ideas! I think my flatmate spoke to the engineer on the phone but doubt he asked what was wrong with the house, I just thought it was an excuse tbh. Quote Link to comment Share on other sites More sharing options...
Lewis Posted January 18, 2012 Author Share Posted January 18, 2012 5 months on... WE HAVE INTERNET IN OUR HOUSE! I spoke to Virgin earlier in the week who said they weren't happy sending someone else out 'cos we're wasting their time, so if they do we'll have to pay £140 I said no we're not paying, we paid £80 installation come and install it, so Chief Officer man said he'd send someone out on Thursday as long as we're in... A BT Openreach turned up this morning (not when they said but not a prob) and has finally fixed it! He said he can tell the other 4 engineers haven't turned up and we weren't in 'cos if they say they can't gain access they have to say what colour the front door is, and they all got it wrong. He said its ridiculous we've had to wait so long when it was so simple to fix, esp that they've lied just to get £140 from us and we still should go to Watchdog... Now to ring Neil at CEO office to get a refund for the last few months of bills, which they said they can't do til its an active account Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted January 18, 2012 Share Posted January 18, 2012 Finally! You go for it Lewis and take it to the ombudsman too. Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted January 18, 2012 Share Posted January 18, 2012 Hurray but about time too . Hope it all works smoothly for you from now on . Quote Link to comment Share on other sites More sharing options...
miffy Posted January 20, 2012 Share Posted January 20, 2012 Well done Lewis, you have had a nightmare. Glad you have got it working now. Quote Link to comment Share on other sites More sharing options...
snowberry Posted January 20, 2012 Share Posted January 20, 2012 Most excellent news; now get every penny you can from them for the time they've wasted etc Quote Link to comment Share on other sites More sharing options...
Lewis Posted January 21, 2012 Author Share Posted January 21, 2012 Woo hoo... Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted January 21, 2012 Share Posted January 21, 2012 Woo hoo... Not a great speed Lewis...what speed did the line test estimate that you'd be able to get? Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted January 21, 2012 Share Posted January 21, 2012 Thought you might like to see my results for comparison (I do have a superhub though which is supposed to be a lot faster). Quote Link to comment Share on other sites More sharing options...
Lewis Posted January 21, 2012 Author Share Posted January 21, 2012 This is a friend in Brum's result... I think we were meant to get 6mb then someone mentioned it being doubled but not sure whether thats just the fibre optic or not - we're just 'normal' phone line broadband. Quote Link to comment Share on other sites More sharing options...
squiffs Posted January 21, 2012 Share Posted January 21, 2012 I think your speed can sometimes be really naff if you're a distance away from the nearest exchange. Quote Link to comment Share on other sites More sharing options...
Chook n Boo Mum Posted January 22, 2012 Share Posted January 22, 2012 ...and Manchester to Aber constitutes a fair distance Though any speed is better than the past five months service....... Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted January 22, 2012 Share Posted January 22, 2012 makes mine look rubbish . So much for the "super"hub . Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted January 22, 2012 Share Posted January 22, 2012 Hmm. I got one result using speedtest.net (39mbps download), and a completely different result (25.9mbps)using broadbandspeedchecler.co.uk. Upload speeds were broadly similar on both sites./ Quote Link to comment Share on other sites More sharing options...
squiffs Posted January 22, 2012 Share Posted January 22, 2012 makes mine look rubbish . So much for the "super"hub . Mine's a superhub too, but I'd say it was anything but super. I have problems with it periodically, I have to admit that speedtest was a pleasant surprise. Quote Link to comment Share on other sites More sharing options...
