Ain't Nobody Here Posted December 6, 2011 Share Posted December 6, 2011 On Friday I bought ES a new mobile from a Virgin store. His old Orange number was due to transfer today. I discovered yesterday, however, that his old Orange number now goes through to OH's phone (he's also with Virgin) . OH's phone number is now unavailable . Virgin say that once a number has been "deleted" you can't get it back. OH has had his number for probably 10 years and is not happy . Thankfully, it's not a business number. Imagine the hassle/cost if we had a fleet of business vehicles/headed paper/adverts/etc . As it is, the only thing we can think of is that it's on Riley's dog tag . And to top it all, it's their mistake but I have to wait 24 hrs for them to call me to sort it . It's been 22 hrs and no call yet . I'm thinking we need at least a couple of months free contract in compensation! Quote Link to comment Share on other sites More sharing options...
surfer_chicken Posted December 6, 2011 Share Posted December 6, 2011 I'm thinking we need at least a couple of months free contract in compensation! For both phones of course! Can't believe they could mess up that badly Quote Link to comment Share on other sites More sharing options...
Lewis Posted December 7, 2011 Share Posted December 7, 2011 What?! I'd tell them it is a number used for business and that they need to sort it out Don't get me started on Virgin after waiting 4 months for them to install our broadband! Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted December 7, 2011 Share Posted December 7, 2011 i'd contact Ofcom about it, to see if they can suggest whether pressure can be put on Virgin to restore the number. If your OH's number has been deleted by mistake then this must highlight some sort of data security issue in their system. Teh records should be completely separate! Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted December 7, 2011 Author Share Posted December 7, 2011 Managed to speak to another technician last night who said there is a 50/50 chance of getting the number back (not what the previous guy said ). I did get a message left on my mobile today saying they were looking into it (like that was news ). I'll hear within 24-48 hours . Just as well it isn't a business number (but OH is getting a bit fed up with the ES's Facebook notifications coming to his phone ). Quote Link to comment Share on other sites More sharing options...
ubereglu Posted December 8, 2011 Share Posted December 8, 2011 Now that's not good. I have to say I don't actually have my phone with them anymore, as I switched to Tesco Mobile. However I didn't have any problems with them though when the number got transferred over. However I do think it led to me being cold-called by talktalk though. Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted December 12, 2011 Author Share Posted December 12, 2011 Thankfully, OH's number was retrieved in the middle of last week. It's on ES's phone though . They basically have each other's numbers. I've made numerous calls to Virgin and they assure me each time that their technical department is looking into it . To add insult to injury, I got a letter today from the Executive Director, Customer Care, welcoming me to Virgin and telling me that the number transfer has "happened successfully" . I have just written a long letter of complaint back to him . Quote Link to comment Share on other sites More sharing options...
PapaJuliet Posted December 12, 2011 Share Posted December 12, 2011 Thankfully, OH's number was retrieved in the middle of last week. It's on ES's phone though . They basically have each other's numbers. I've made numerous calls to Virgin and they assure me each time that their technical department is looking into it .. Am I being silly... but why can't you just swap the SIMPLE cards now? I thought the number was tied to the SIM not the phone. PJ Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted December 12, 2011 Author Share Posted December 12, 2011 Because ES is away at Uni . Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted December 21, 2011 Author Share Posted December 21, 2011 All eventually sorted thanks to an extremely helpful Geordie on the technical team. It's only taken 2 1/2 weeks and countless hours holding on the phone . I've been given £10 off each contract but I'm still waiting to hear from the Executive Director of Customer Care . Quote Link to comment Share on other sites More sharing options...
abwsco Posted December 21, 2011 Share Posted December 21, 2011 What a palava you've had ANH. Glad you've got somewhere at last Quote Link to comment Share on other sites More sharing options...
PapaJuliet Posted December 24, 2011 Share Posted December 24, 2011 Because ES is away at Uni . Ah. I hadn't realised that Glad it wasn't just me being stupid. PJ Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted January 7, 2012 Author Share Posted January 7, 2012 I was just about to send off another letter of complaint when I got a phone call from VirginMobile. Very apologetic (so they should be!) and as compensation have given us 2 months free for ES (£36) and 3 months free for OH (£30). Quite happy with that . Quote Link to comment Share on other sites More sharing options...
scubababe Posted January 7, 2012 Share Posted January 7, 2012 I like a happy ending. Glad you got it sorted in the end but can appreciate how frustrating it must have been Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted January 7, 2012 Share Posted January 7, 2012 That's good to hear. Quote Link to comment Share on other sites More sharing options...
Lewis Posted January 7, 2012 Share Posted January 7, 2012 Good news! We still haven't their broadband installed since September! Don't get me started Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted January 7, 2012 Share Posted January 7, 2012 Good news! We still haven't their broadband installed since September! Don't get me started Lewis, you should contact Radio 4's "You and Yours" programme. Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted January 7, 2012 Author Share Posted January 7, 2012 I can't believe that, Lewis . Well, actually I can . When the guy asked if there was anything else he could help me with, I should've said "well, there's this guy I know on a chicken forum ..... " . Quote Link to comment Share on other sites More sharing options...
scubababe Posted January 7, 2012 Share Posted January 7, 2012 When the guy asked if there was anything else he could help me with, I should've said "well, there's this guy I know on a chicken forum ..... " We lost our phone line & had no idea until 1 of my mums said in passing that she'd been trying to phone me & there was no answer......but we were in!!! I went on line and they did their diagnostic which said the line was ok & it must be our equipment!! So out I dashed & bought new phones & guess what Yep it was the line So a phone call later we had to wait 5 days to get an engineer out!! They gave me £5.00 as a 'goodwill' gesture!! I phoned them up to cancel our contract & spoke to a very nice man who gave me a full refund of the months line rental plus the £5.00 so I stayed & they have sent me a form to complete so that in the future if my phone goes down I get priority Quote Link to comment Share on other sites More sharing options...
Lewis Posted January 7, 2012 Share Posted January 7, 2012 Lewis, you should contact Radio 4's "You and Yours" programme. Thanks, have just done Emailed Watchdog, Trading Standards and The Ferret (Welsh version of Watchdog) a month or so ago but not heard anything back yet! Quote Link to comment Share on other sites More sharing options...
Chook n Boo Mum Posted January 9, 2012 Share Posted January 9, 2012 So the month over Christmas wasn't used to good effect by the eejits then? Quote Link to comment Share on other sites More sharing options...
