kharvey Posted May 16, 2016 Share Posted May 16, 2016 Hello forum bods, I took delivery of my eglu cube on friday after some delays. i have to say that for the cost of the product I am a little surprised by the poor quality of the finish.. It looks like a lot of plastic was removed after moulding using a knife, badly... uneven all over. Is it just mine or is this normal?? thanks. Quote Link to comment Share on other sites More sharing options...
loumabel Posted May 17, 2016 Share Posted May 17, 2016 I am not sure exactly what you mean but I would contact Omlet if you are not happy and let them know. A cube is a big purchase and if yours is faulty then it needs to be replaced. Quote Link to comment Share on other sites More sharing options...
Luvachicken Posted May 17, 2016 Share Posted May 17, 2016 My poop trays are like this on the inside where the finish blob is and like you say looks hacked with a knife but otherwise my cube is fine, even if the finish has fine bubbles all the way through it - I just assumed that's what it was meant to look like. I would complain if you are not happy as it is an expensive purchase and meant to last a long time. Quote Link to comment Share on other sites More sharing options...
kharvey Posted May 19, 2016 Author Share Posted May 19, 2016 thanks for the replies, it seems to have been knifed in rather a lot of places. They told me they had issues with numbers of cubes available, I guess something could have happened to a batch with the moulding that they had to cut away a lot more plastic than normal... Its all on the inside but for £700 as you say you expect a lot more quality!! Quote Link to comment Share on other sites More sharing options...
Luvachicken Posted May 19, 2016 Share Posted May 19, 2016 Have you decided whether to put up with it or ask for a replacement ? Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted May 19, 2016 Share Posted May 19, 2016 There were some queries about this when the cube first came out - someone in the factory had got a bit earnest with their fettling and done a bit of gouging, but this should have been picked up in quality control nonetheless. The units all seem to have small bubbles in them - both my classics and the cube do - it's part of the process, and easy enough to keep clean with a jetwash. I hope that you get it sorted with Omlet. Quote Link to comment Share on other sites More sharing options...
kharvey Posted May 20, 2016 Author Share Posted May 20, 2016 I have done exactly nothing.... I will send them an email today. Quote Link to comment Share on other sites More sharing options...
Luvachicken Posted May 20, 2016 Share Posted May 20, 2016 I have done exactly nothing.... I will send them an email today. Let us know what they say won't you ? Quote Link to comment Share on other sites More sharing options...
kharvey Posted June 2, 2016 Author Share Posted June 2, 2016 they told me this is normal for the eglu.... Can anyone tell me if their eglu looks like this?? Photos are indicative of much of the finish on the edges of the pieces, these were the ones i could photograph without dismantling. Quote Link to comment Share on other sites More sharing options...
Daphne Posted June 2, 2016 Share Posted June 2, 2016 That looks worse than mine which is 2nd hand and quite old now. Mind you, it has always been slightly pitted. My sense is that the moulding process and/or quality of plastic compound have never been excellent, as my eglus are the same, but they do the job. Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted June 2, 2016 Share Posted June 2, 2016 All of my omlet housing looks the same Quote Link to comment Share on other sites More sharing options...
kopperdrake Posted June 2, 2016 Share Posted June 2, 2016 That's pretty much the finish on all of ours (three Cubes), in terms of edges having been cleaned up with a knife. As for the small bubbles, again, we have those too. The Eglu Go coops we've just bought use a totally different manufacturing process (injection molding as opposed to the Cube's rotational molded components) and gives a much cleaner finish all round, and the plastic is also different (ABS as opposed to polyethylene), which gives a much smoother finish. But the Cube is made with a fairly low-volume production method, unless I'm very much mistaken - and it looks like they've invested quite heavily in the Eglu Go for a larger production run. Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted June 2, 2016 Share Posted June 2, 2016 You're right kopperdrake, but the plastic of the Go range shatters more easily. Quote Link to comment Share on other sites More sharing options...
kopperdrake Posted June 2, 2016 Share Posted June 2, 2016 I can imagine that being the case Dogmother - when were looking for one we did the usual thing of looking for a second hand Go coop, but saw a few that judging by the two cracks in the front lip of the lid, had either been stood or sat on - probably not the best idea to make a flat top to them. I do like the Go to look at, but there seem to be many more places for crawlies to hide - I'd like to see a Classic to compare them to. Quote Link to comment Share on other sites More sharing options...
mullethunter Posted June 2, 2016 Share Posted June 2, 2016 I now have a second hand Cube, but until then had a Go for 2 (or maybe 3) years. It was, and still is, brilliant, but having been outside all that time, the plastic roof cover has gone very brittle in the sun and cracked slightly when I took it off to store it away. Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted June 2, 2016 Share Posted June 2, 2016 I have cubes and classics. I have handled and used a Go, but personally would never have one - too many nooks and crannies, I am not keen on the set-up inside, and the aforementioned brittleness. Quote Link to comment Share on other sites More sharing options...
kharvey Posted June 3, 2016 Author Share Posted June 3, 2016 wow, I really was expecting a slick finish for £700. Seems that its normal for them to have been clumsily trimmed post moulding. I would rather have that than have it crack I suppose... Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted June 3, 2016 Share Posted June 3, 2016 I agree that they could fettle them more neatly; one of my glugs looks like a victim of a chainsaw massacre. ..... perhaps you should email omlet and take it up with them. I guess they have some sort of quality control. Quote Link to comment Share on other sites More sharing options...
kharvey Posted June 3, 2016 Author Share Posted June 3, 2016 this is all i got... Good Afternoon Katherine, Many thanks for sending them through to me. The finish you see in the photos is a product of the plastic moulding finish. Thus, if I were to send you a new one there is no guarantee it would be different. Apologies for this. Please do let me know if there is anything else I can help you with. Kind Regards, Lindsay Grant Quote Link to comment Share on other sites More sharing options...
kopperdrake Posted June 4, 2016 Share Posted June 4, 2016 Just think of it as 'rustic' It doesn't affect the function of the Cube at all, and it's still a cracking product. I love the fact they've used this material and moulding technique - they're pretty indestructible (the plastic bits), and I do worry the Go might not be quite as forgiving if pieces are stood on by mistake when cleaning them down. There's a reason kids' garden toys are made using the same method Quote Link to comment Share on other sites More sharing options...
