Cinnamon Posted April 23, 2009 Share Posted April 23, 2009 You remeber the saga of the tumble dryer (John Lewis had to deliver 4 before I got a working one!), well I got a £50 credit on my card today THEN, I went to the Abbey National today to transfer my daughters savings account into her name as she is now 16 (I was a trustee before) I had all the paperwork, read it through,took everything in & they wouldn't do it as I didn't have her passport with me It didn't say to take one, & in fact I could have done it by post & I wouldn't have needed to post her passport. I had made a special trip in too....... So I closed her account, then phoned the complaints dept who are sending me a goodwill gesture cheque for £50 That'll pay for my new highlights on Monday then Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted April 23, 2009 Share Posted April 23, 2009 Result . Quote Link to comment Share on other sites More sharing options...
chelsea Posted April 23, 2009 Share Posted April 23, 2009 good for you! I do like complaining if I receive bad customer service, always had good results. Quote Link to comment Share on other sites More sharing options...
Seagazer Posted April 23, 2009 Share Posted April 23, 2009 Its quite satisfying isn't it when things like that happen. Quote Link to comment Share on other sites More sharing options...
Jules. Posted April 23, 2009 Share Posted April 23, 2009 I am a complainer too- I think i am either too sensitive, or else just very observant. However I am a praiser too, & will write or telephone if I feel have had good service. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted April 23, 2009 Author Share Posted April 23, 2009 Oh yes,me too Jules. I always praise great service, & as a mystery shopper I know just how important that is Quote Link to comment Share on other sites More sharing options...
Janty Posted April 23, 2009 Share Posted April 23, 2009 Good for you. My husband cringes when I complain, poor man. Quote Link to comment Share on other sites More sharing options...
Lewis Posted April 23, 2009 Share Posted April 23, 2009 I'm not really a complainy person, but it shows it pay to be! Now I just have to wait for some poor customer service ... Quote Link to comment Share on other sites More sharing options...
A chickychickychick-ENN!! Posted April 23, 2009 Share Posted April 23, 2009 Absolutely fab! If someone is lovely I always write in to commend and likewise if someone is a 'computer says no' foul person. Companies need to know when they get it right or wrong. Actually, isn't Abbey the one which has the fat bloke doing the 'computer says no' routine in the ad?! Or are they the one which thinks Lewis Hamilton is the right tack for bank ads?! Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted April 23, 2009 Share Posted April 23, 2009 Great news on both counts Sarah Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted April 23, 2009 Share Posted April 23, 2009 Well done. I complain too, but am also a praiser if people are particularly helpful or I receive good service. Quote Link to comment Share on other sites More sharing options...
Emma Tarpey Posted April 23, 2009 Share Posted April 23, 2009 :lol: Good for you Quote Link to comment Share on other sites More sharing options...
Lewis Posted April 24, 2009 Share Posted April 24, 2009 Actually, isn't Abbey the one which has the fat bloke doing the 'computer says no' routine in the ad?! That's Nationwide Or are they the one which thinks Lewis Hamilton is the right tack for bank ads?! They are Quote Link to comment Share on other sites More sharing options...
