Eglu Cube Coop For Sale

[Bramble]

I sold an item last Friday and am still awaiting payment

 

I waited 48 hours, then sent an invoice to remind the buyer;

 

I waited another 48 hours then sent another invoice and asked the buyer to contact me if there was a problem;

 

I've heard nothing at all from the buyer and am ssuming that s/he's beetled off on holiday

 

So I'm planning to email again today asking them to pay or contact me if there's a problem, failing which I'm going to relist on Sunday evening (it's free listing this weekend)?

 

Does that sound fair? I'm not sure if I should "open a case" with ebay or not, and no idea what to do about feedback. This buyer seems to be quite new to ebay so negative feedback would stand out quite badly for them.

 

I can't believe I feel guilty trying to get them to pay:

Edited August 4, 2011 by Guest

[Lavenders_Blue]

I think Cinnamon's the eBay expert, she'll probably be along to offer some advice soon. But I have a feeling you cannot open a non-payment dispute with eBay until 7 days after the end of the auction. If you have not heard from the buyer after 7 days I think you can then e-mail the buyer to say you will be opening a dispute and then register that with eBay.

[Bramble]

Thank you! I've looked at the item and it says I can already open a case, not that I want to - if they're not going to pay, they're not going to pay, but I just want to be fair and do everything I should before I relist, if you know what I mean?

[percy049]

Its exactly 7 days before you can report them to ebay for not paying.

In a case for me, 6 days after no payment recieved, I sent them a 'final warning message', saying that if they didnt pay for the item by **:** on **/**/11, it would be re-listed. It seemed to work, as they did pay for it, but no apology.

[Cinnamon]

You do need to open a case,really.

That way you will be refunded your final fees - they charge you otherwise.

 

One thing I would advise is NOT to relist the item until the case has been closed,as until then the buyer can still pay,which may be a problem if you have relisted it & have other bids on it (happened to me recently!)

 

So,open a case,escalate it as soon as you can so you get your final value fee refunded,then relist it.

[Bramble]

Okay, thank you! It's a week today since the auction ended, so I'm going to email the buyer to say if they don't pay by Sunday, I will open a case. Does that sound fair or am I being too harsh?

[squiffs]

Okay, thank you! It's a week today since the auction ended, so I'm going to email the buyer to say if they don't pay by Sunday, I will open a case. Does that sound fair or am I being too harsh?

you're being lenient imo. I think it's kind of sellers to wait 2-3 days for payment - they don't have to.

[Cinnamon]

The quicker you open a case,the quicker you can get it closed and get a refund on your fees.

They have had a week,which is long enough IMHO,so I wouldn't bother contacting them and open it now..... eBay send them an email when you do,saying they need to pay now or get a non paying bidder strike.

So in effect,when eBay send them this ,they get a final notice to pay then,& a couple more days in which to make the payment.

 

If I were you I would make a note on your listings,in the terms area,saying payment in one week,or the non paying bidder process will be started,too

 

A week is a reasonable amount of time to wait.

[Bramble]

Thank you, I will do that. I wouldn't dream of bidding on something and then not paying, but I guess some people don't feel the same way ... can the buyer give me "negative" feedback for chasing etc?

[squiffs]

Thank you, I will do that. I wouldn't dream of bidding on something and then not paying, but I guess some people don't feel the same way ... can the buyer give me "negative" feedback for chasing etc?

 

 

Even if they do - you can just put a note to refute it beneath it

[Cinnamon]

No,they cannot if you have opened a non paying bidder case against them,which is also why it is important to do this.

[Bramble]

Thank you for your advice, I will keep you posted of the outcome!!

[Chucky Mama]

I currently have a bidder that bid £46 for my son's broken ipod touch. He emailed the day after it ended to say could he cancel the transaction as he thought it was an iPhone I have told him that I expect him to pay for it as it was his mistake. He just keeps apologising and giving some sob story about bidding during a meeting After the specified 4 days I have opened a non paying bidder case with eBay. I don't expect they will make him pay for a minute but at the very least I will get my listing fee back. I am so cross

[Purplemaniacs]

Having never sold anything on ebay I can not offer any advice.

 

Perhaps if they are new to ebay they have gone away on holiday, hopefully just for a week and will get back to find the ebay reminder to pay.

 

We bought a biorb fish tank recently but it was not as listed no heater, the seller said he had got confused and listed it in error, he offered to take it back but we decided to keep it as when we had paid the petrol to return it, it didn't seem worth the hassle but I feel we were done as we would not have bid so much if it had not listed heater!!

 

Hope you get your non payer sorted soon.

 

Chrissie

[Bramble]

That's why I'm reluctant to be too "heavy handed", we all make mistakes, need to learn how Ebay works etc, but it's the fact that the buyer seems to be ignoring me that bugs me. I've decided to leave it 'til Sunday then open a case. That way, if the buyer is away for a week, that gives them plenty of time to pay, if it's longer than a week, I really don't think they should have bid in the first place?

Couldn't your seller have offered you a partial refund so that you can get a heater elsewhere?

[Cinnamon]

I have eBayed for years & I can tell you now,almost 100%,that this buyer is taking the mick.

If you are going on holiday you either do not bid,or out of courtesy you email the person selling & tell them that if you do win,you will be away until whenever.

Or you can pick up emails almost anywhere these days.

 

I have dealt with enough non paying bidders to know....you really should open a case as soon as possible as that often prompts payment from them,as they don't want a non paying bidder strike.

 

It is a shame that as sellers we are now at the buyers mercy,as we cannot leave negative feedback for the MANY people out there who bid,win,then decide not to go ahead with their purchase.

[Chucky Mama]

You could also request the phone number of this person and call them over the weekend perhaps.

[squiffs]

We had a similar situation recently where a seller reckoned she'd gone away on holiday whilst her items were due to finish - which is why she hadn't bothered contacting us or posting our item when we won it... not acceptable. If you've got a holiday planned you wouldn't time your auctions to end whilst you were away, (and she had 3 auctions end on the Saturday) - liberties. We requested her phone number and when we called it the line said it was 'non existant' - so she got very bad feedback, and a complaint to ebay about her contact details being false. My OH felt guilty that she'd given him positive (and why not? he paid the minute the auction ended!) and he gave her negative

[percy049]

I thought that it would be obvious not to sell thnigs while you are away.... . Im going away during august, so i wont be able to the (many) items I wanted to up until september.

[Tutti Frutti]

I have eBayed for years & I can tell you now,almost 100%,that this buyer is taking the mick

 

....you really should open a case as soon as possible as that often prompts payment from them,as they don't want a non paying bidder strike.

 

Couldn't agree more! You've already given them a week to pay and they haven't even responded to your messages so ,if I were you, I'd be on Ebay right now opening a case - you'll get your fees back quicker and be able to relist sooner, or make a second chance offer if you had other bidders.

 

am I being too harsh?

 

NOOooooo! The opposite - too generous!

[Bramble]

Thanks guys, I need to toughen up, don't I, it's a big scary world out there on Ebay!!!!!?

[Tutti Frutti]

So have you filed it yet then? It's easy peasy

[majuka]

What a nuisance for you, I hope you get it sorted.

 

I've sold a few things on e-bay, I have had, as Cinammon mentioned, a buyer contact me to advise that they would be away for a couple of days after the auction end and would I be happy for them to bid as they would not be able to pay for a few days after? I said that I would be, they won the item and he paid the day he said he would. I think your guy is a bit naughty

[bluekarin]

....a buyer contact me to advise that they would be away for a couple of days after the auction end and would I be happy for them to bid as they would not be able to pay for a few days after? I said that I would be, they won the item and he paid the day he said he would..

 

I think its just common courtesy to do so. I would, and I've had other people contact me to say they'd be away and would it be okay to pay when they get back on such and such date.

 

I'd check other feedback too, and don't take the 100% feedback rating as some people do leave bad feedback when its due even when you aren't meant to be able to as a seller (but I won't go into that now). I think you have given enough warning, and once the date to pay by has gone, open up the dispute. They are in the wrong and not you.

[Bramble]

Well, after much faffing about, I've done it, I've opened a case against my non-payer. I guess ebay now contact the bidder and I just wait and see, can't say Im expecting to receive payment, but if I do, all I can do is say "slow payer" in feedback, it seems unfair I can't give 'negative' feedback as such?