Geoid Posted August 27, 2011 Share Posted August 27, 2011 A few weeks ago I was eating a packet of fruit pastilles, but there were no blackcurrant flavour ones , so I sent off a quick email to Nestle, asking why. I didn't think much would come of it, until I opened the post this morning. Nestle sent me a letter saying sorry! and they also included a voucher for 4 free packs of fruit pastilles Quote Link to comment Share on other sites More sharing options...
percy049 Posted August 27, 2011 Share Posted August 27, 2011 wow! I think thats worth (well, an excuse to my parents ) buying some packets just to see if I get any blackcurrant free ones! Quote Link to comment Share on other sites More sharing options...
snowberry Posted August 27, 2011 Share Posted August 27, 2011 Years ago my mum wrote to the polo mint people as hers had all broken straight down the middle; they sent her a box full of them by way of recompense; I think it was about 50 packs; I've gone right off them since. We should have given them to the riding stables for the ponies! Quote Link to comment Share on other sites More sharing options...
Sam Posted August 27, 2011 Share Posted August 27, 2011 no blackcurrant flavour ones They're the best ones! I remember I bought a box with loads of different seeds in, apart from the cactus which I really wanted. So I wrote a letter and got a whole new box of seeds with the cactus Quote Link to comment Share on other sites More sharing options...
squiffs Posted August 27, 2011 Share Posted August 27, 2011 I want a lifetime supply of fruit pastilles - what would have to be wrong with the fruit pastilles to get that many free, do you think? Quote Link to comment Share on other sites More sharing options...
izzys-hens Posted August 27, 2011 Share Posted August 27, 2011 thats strange i once had a packet of fruit pastiles where i had all blackcurrent ones, bar one which i think was yellow or orange, i never thought to complain Quote Link to comment Share on other sites More sharing options...
fluffy chick Posted August 27, 2011 Share Posted August 27, 2011 My nana (before she lost her marbles!) once found a big piece of wood in her muesli, well a couple of inches. She wrote a long letter ranting about how she could've choked to death etc etc. They wrote a lovely letter back with a £50 cheque. It was only when she saw the headed paper she realised she'd written to the wrong cereal company Bless her she is even more nutty now. Quote Link to comment Share on other sites More sharing options...
chuckmum6 Posted August 27, 2011 Share Posted August 27, 2011 thats strange i once had a packet of fruit pastiles where i had all blackcurrent ones, bar one which i think was yellow or orange, i never thought to complain You must have had Fred's!. I had a Kitkat with no wafer yummy! Quote Link to comment Share on other sites More sharing options...
Forestchook Posted August 27, 2011 Share Posted August 27, 2011 thats strange i once had a packet of fruit pastiles where i had all blackcurrent ones, bar one which i think was yellow or orange, i never thought to complain I'm sure I remember them doing all black current fruit pastile packets when I was little..... Although Mum is shaking her head saying she doesn't remember. Quote Link to comment Share on other sites More sharing options...
izzys-hens Posted August 27, 2011 Share Posted August 27, 2011 thats strange i once had a packet of fruit pastiles where i had all blackcurrent ones, bar one which i think was yellow or orange, i never thought to complain I'm sure I remember them doing all black current fruit pastile packets when I was little..... Although Mum is shaking her head saying she doesn't remember. yep they still do but this was a normal pack i also had a roses the other day, do you no the ones with that orangey goo in the middle (my favourite) well there was no gooey bit just pure chocolate Quote Link to comment Share on other sites More sharing options...
snowberry Posted August 27, 2011 Share Posted August 27, 2011 Funny how we all put up with terrible service at times but when it comes to our confectionery....grrr! Don't mess with us! Quote Link to comment Share on other sites More sharing options...
izzys-hens Posted August 27, 2011 Share Posted August 27, 2011 Actually thinking about that, my mom once brought a twirl and there was only 1 and a half sticks in it she sent a complaint and they sent us a voucher for some more choclate, they do know how to make it up to you dont they. Quote Link to comment Share on other sites More sharing options...
percy049 Posted August 28, 2011 Share Posted August 28, 2011 They make so much money a couple of bars free doesnt make much difference to them i suppose Quote Link to comment Share on other sites More sharing options...
pips_pekins Posted August 28, 2011 Share Posted August 28, 2011 A few weeks ago I was eating a packet of fruit pastilles, but there were no blackcurrant flavour ones , so I sent off a quick email to Nestle, asking why. I didn't think much would come of it, until I opened the post this morning. Nestle sent me a letter saying sorry! and they also included a voucher for 4 free packs of fruit pastilles It is nice when a company responds like that. I once bought a box of viennese whirls and one of them only had a bottom and no top! Mr K sent me a voucher to get 2 more boxes which was exceedingly good of him However, a while back I bought a small bottle of smoothie from M&S and left it out on the side by mistake when unpacking the rest of the groceries. Suddenly I heard a loud pop and the thing had exploded. There was purple gloop everywhere, I was still finding it days later behind the microwave and on the ceiling. I telephoned M&S to make them aware of what had happened and was told to return the bottle to the store where they would replace it for me. Considering what it had done to my kitchen, I did not fancy getting another one and to get back the price of a smoothie would have cost me more in petrol. Not what I expect from M&S. DS and his mates made me laugh though as for weeks after they kept taking off the M&S ads, "this is no ordinary exploding smoothie..." Quote Link to comment Share on other sites More sharing options...
Mr Rhode Island Red Posted August 28, 2011 Share Posted August 28, 2011 A similar thing happened to me during the year. I found a piece of green plastic in a sausage(Denny ) and I sent a letter to them regarding the plastic, and they sent me back a letter saying sorry and €20 worth of vouchers Quote Link to comment Share on other sites More sharing options...
snowberry Posted August 28, 2011 Share Posted August 28, 2011 A similar thing happened to me during the year. I found a piece of green plastic in a sausage(Denny ) and I sent a letter to them regarding the plastic, and they sent me back a letter saying sorry and €20 worth of vouchers Just a thought regarding that; Years ago, I bought some sausages that had a 1 x 1/2" bit of bone in them that I was going to feed to my toddler as finger food I sent it back to the manufacturer who later denied all knowledge of recieving the evidence. On hindsight, I should have sent it to enviromental health..it wouldn't have got 'lost'... Quote Link to comment Share on other sites More sharing options...
percy049 Posted September 2, 2011 Share Posted September 2, 2011 I found an extremely burnt 'malt wheat' in one of tescos packets when I was pouring some out for the girls! A complaint letter will shortly be posted! Quote Link to comment Share on other sites More sharing options...
CatieB Posted September 3, 2011 Share Posted September 3, 2011 I bought tomato soup in pret to take away and when I ate what I thought were tomatoes at the bottom I realised it was meatballs and they had given me the wrong soup. Although I'm not vegetarian I thought I should tell the manager as someone else could be very upset or even sick. He could not have been less interested and I didn't even get an apology. Quote Link to comment Share on other sites More sharing options...
