Cinnamon Posted October 26, 2007 Share Posted October 26, 2007 I ordered a heap of Christmassy bath bambs & stuff from Lush online a few weeks ago, specifying that it needed to be all wrapped seperatley in clear bags with labels, as it was for Christmas pressis (& a few bits for me too) Well, it came with everything unwrapped, & all crumbled up & everything covered in glitter. So, I phoned & they said to keep the stuff & they would re order, getting the packing right this time. It came with everything wrapped, but in paper bags, sealed with tape & no lables, so I can't see what is in the bag I phoned again & they said they would send me clear bags & labels,so I could re pack them my self which was fine by me. The labels & bags never arrived, so I phoned on Tuseday & they arranged for DHL to drop the parcel AGAIN today & collect the one with everything wrapped in paper. Wel, DHL came to collect the parcel yesterday, & I was not home. They came again today but couldn't collect the parcel as it has to be requested again by Lush. They did drop the third parcel though - you guessed it, no bags & no labels again So, I phoned & spoke to a lady in charge,who is refunding me my £52, & has told me to keep all the parcels as way of an apology So, I now have 3 boxes of Lush stuff, so a bit smashed up, but I will use that myself. The children are giving all their friend Lush goodies for Christmas, & everyone I know is getting at least one bath bomb this year Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted October 26, 2007 Share Posted October 26, 2007 Brilliant! I like a result like that Sarah. But how daft of them Quote Link to comment Share on other sites More sharing options...
Paola Posted October 26, 2007 Share Posted October 26, 2007 How stressfull to have to go through all that Glad it worked out ok but what a shame that they could not get your order correct Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted October 26, 2007 Share Posted October 26, 2007 How on earth do they make a profit. All this tooing and froing with transport is hardly in keeping with their so called green image. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted October 26, 2007 Author Share Posted October 26, 2007 I know, it was just ridiculous Made worse by the fact I had to be in to sign each time they had a parcel sent out to me. Never mind - all over now, & the house is smelling wonderful Quote Link to comment Share on other sites More sharing options...
Rhapsody Posted October 27, 2007 Share Posted October 27, 2007 Poor you to have all that hassle but hey -result! I've said it before and I'll say it again, an online shop is only as good as its packing and delivery service...... Quote Link to comment Share on other sites More sharing options...
ubereglu Posted October 28, 2007 Share Posted October 28, 2007 Correction, packing services are only as good as the people they employ to read the notes! Quote Link to comment Share on other sites More sharing options...
Popcorn Posted October 28, 2007 Share Posted October 28, 2007 Sort of good and bad luck there Sarah! My SIL is a mystery shopper for Lush. They pay her to go shopping all over the UK and report back on customer service. In return she gets all expenses paid trips with money for lunch, and a huge box of goodies, which she shares with me!! Her reports go in their own magazine, although they don't name and shame the ones that don't get it right. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted October 28, 2007 Author Share Posted October 28, 2007 I did a mystery shop for Lush a few months ago, back in the summer, but I never did get my payment of £25 vouchers Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted October 28, 2007 Share Posted October 28, 2007 You ought to remind them Sarah. I had to complain yesterday - the Oxfam shop overcharged me by £10! The old lady in there is always asleep behind the till, and she has no idea how to use the cash register either. I ended up having to add up the items on a piece of paper (they didn't have a calculator) and tell her what it should be I love shopping there, but can only get in on a saturday as I work during the week, and she always seems to work Saturdays *groan* Quote Link to comment Share on other sites More sharing options...
One Man Banned Posted October 28, 2007 Share Posted October 28, 2007 It really does pay to complain sometimes and despite the hassle, Hey! you've got a house full of Lush stuff :D I bought a square number plate for my latest purchase and a trailer board to put behind it (lets just say it was a long day on Wednesday going to Essex and back) from Halfords in town. When the guy brought me the plate I spotted finger marks on some of the letters and some on the yellow backing, all sealed in I said I didnt want to pay full price and I didnt want them to mess about making another so they would do it for £5.99 instead of £12.99...and now I love dozy "till-tarts" who dropped the price of a £29.99 trailer board to, yup £5.99! :D:D A xx Quote Link to comment Share on other sites More sharing options...
Looney Posted October 29, 2007 Share Posted October 29, 2007 Twice recently I have had to question the bill amount at the till and ask them to add everything up again (always met by tutting from the queue behind and puzzled shop assistants that can't believe "the till" would have got it wrong ) Both times I have been right - thank goodness! If I hadn't been awake and just handed over my card, I could have been about £25 out of pocket I never seem to get free stuff though ! Quote Link to comment Share on other sites More sharing options...
Popcorn Posted October 29, 2007 Share Posted October 29, 2007 Something similar happened to me recently, although I wasn't on the ball and it was only by luck I spotted it. I bought a top from Sainsbury's with my weekly food shop, so I did expect the bill to be a bit more than normal. I did think it was a bit steep when she told me the total, but it was a fleeting thought, had got a couple of other extra bits and I had Stefan fidgeting in the trolley, so I didn't think anymore about it. When I got home and tried the top on, I didn't like it, so took it back the next time I went. It was then I noticed she'd put the top through twice, so instead of paying £20, I payed £40. Luckily for me, they didn't question it at all and refunded it straight away. Could have been a different story though. Quote Link to comment Share on other sites More sharing options...
