Installing Indoor Cat Tree

[Cinnamon]

Rant alert.

 

I have now lost 4 days of my life to this shower, who cannot keep a scheduled delivery,or subsequent collection date to save their lifes.

 

The customer service team are useless & only tell you 'well, they SHOULD have been to you,You need to stay in until they come'

This is despite me booking the delivery/collection for 7am - 1pm

They don't even have contact with the drivers to see why they are not turning up

And even on the 4 occassions I have waited in ALL DAY they still haven't come.

 

Yesterday they were supposed to pick up the unwanted (as it was too late) item between 7am & 1pm.

They didn't come,but say they came at 2 & left a note.

Firstly I was in - they didn't come

Secondly the item to collect is in the porch,& still is (its massive - you can't miss it)

Thirdly, no note was left

 

I am at the end of my tether ,& still waiting for my pre 1pm pick up today (its now 2.15pm)

 

 

Seriously people, don't use them - buy from John Lewis instead!

[Egluntyne]

How infuriating!

 

It is not worth the aggro just to save a few pence is it.

[feemcg]

I must have been lucky with Argos (I'm not usually ) - delivery was 7-1 and when I got up at 8 the lorry was sitting waiting outside. They said they'd been there since 7 but waited for me to open my blinds

[Louise]

I can only get an afternoon delivery where I am and they have always showed up when expected and customer services even called once to say an item I was expecting (a headboard) was out of stock

 

When I complained that I didn't actually need delivery for the other item on the sheet they refunded the delivery charge too

 

Like Fee maybe I have just been lucky

[Cinnamon]

Or maybe I have just been very unlucky?

 

Still, this is now the 5th pick up or delivery they have failed to make - not on really, is it?

[Charlottechicken]

I have also had no problems with Argos delivery, maybe it is the actual driver? Ours appears to be the same chap who has a big hire van and delivers a lot of home delivery parcels. He is well spoken and appears to be highly organised. I have seen him almost every day this week, early evenings. When he delivered my garden furniture he asked me to take a parcel in for a neighbour too, and he put a note through her door to tell her it was with me!

[debbie]

I was going to order some wardrobes from Argos, now I'm wondering wether I should chance it, Its just that round this way I can't find any shops that holds much of a selection. I wonder if MFI might be a better bet? any ideas. When you work full time it can be hell of problem if you need to arrange delivery.

[Tessa the Duchess]

Charlotte chicken wrote:

 

I have also had no problems with Argos delivery, maybe it is the actual driver?

 

Same here. I have always had a very good experience with them. Once

when they were held up in traffic and were going to deliver after 6.pm they

'phoned ahead to warn me

 

Tessa

[Paola]

I must say I am a huge fan of John Lewis, however the out laws will be waiting in for me tomorrow for a parcel from them

 

You do not seem to be having much luck at the mo Sarah, first Lush and now Argos

[Cinnamon]

I know!

 

Must dash of to phone AGROS as they are now called in our house.

Yet another day when they haven't come - this is the 5th time

[Sheilaz]

Sarah, I aged 10 years with an Argos saga, so you have my immense sympathy.

My son had a self assembly bed delivered and the slats were too short to fit!

There was such a debacle of them offering more slats even though I pointed out that if they were the same length they wouldn't fit. After the 2nd lot didn't fit (surprise, surprise ) they still wouldn't let me just swap the whole thing for a different model; not unless I paid for a registered carpenter to come & assess the illfitting problem & issue a letter confirming it! Can you believe it! I would (apparently ) be reimbursed but what a faff for something which was their fault not mine!

 

By now, my son was using the mattress and they were arguing about not refunding unless I returned that part too! Where was he going to sleep? Plus, we wanted the mattress!

 

Imagine how many times we had to have someone in for separate collections & deliveries, they wouldn't do 2 things together!

 

Sarah, the only good thing was when I expressed my displeasure & asked for a customer services manager, I was eventually given a different, unadvertised phone number. The person there arranged everything perfectly & politely and even apologised, so ask if there's someone you can take your grievances to if it wasn't sorted today.

 

I do agree though, it's not the whole company but it's put my blood pressure up thinking about them! Good luck. x

[chelsea]

I've also never had any problems with Argos. I think mainly its the driver. I have the same bloke that does Argos do other stores aswell and he must have got used to the times Im home.... he always comes in the morning about 8am sharp - so I never have to wait!

 

hope you get sorted soon!

[jomaxsmith]

I wonder if MFI might be a better bet?

 

The wardrobes we have from MFI are made of paper and fell apart when we moved them to fit the carpet a couple of days after we built them. Plus it took ages for all the right bits to be delivered. Wouldn't use them again.

 

Jo

[Basset]

Well, I was stopped in the street a couple of months ago by two men in a lorry delivering Argos goods, and they asked me if I wanted to buy a brand new sofa or a bed very cheaply!!!!!!!! I think they were driving around trying to find someone to buy the goods they had in the back of the lorry. Very dodgey!!!