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Helen&Lee

BT Broadband woes

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hmm.

My Mac is quite quick at uploading ( & if it isn't I just click "file" to open a new window & I carry on surfing while the photo loads)

 

The big problem that I have with photobucket is that I cannot resize my photos at all- they all end up tiny. The Resize heading is ghosted out so that I can't ckick on it :?

 

I find Flickr much easier to use for a technonumpty like me :D

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Agreed - it takes ages on dial up - & we have been told we will never be able to get broadband here,so we are stuck with it :roll:

 

That astonishes me...with Henley being so close to the centre of the universe etc.

 

Mind you...if you have never had it....you don't miss it.

 

A friend of mine moved out of Sheffield to a part of the Hope Valley in Derbyshire that isn't plumbed in.....and she says it is the only negative aspect of the move.....but it is really frustrating.

 

She says she can click on a link and then iron a shirt or clean the bathroom whilst waiting for the page to load. :?

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Agreed - it takes ages on dial up - & we have been told we will never be able to get broadband here,so we are stuck with it :roll:

 

That astonishes me...with Henley being so close to the centre of the universe etc.

 

 

I am about 3 miles out of Henley,in a tiny rural village,& am just too far from the exchange.

As I am on my own here (everyone else on this road is a pensioner),its hard to campaign when just one of you wants it :roll:

 

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Agreed - it takes ages on dial up - & we have been told we will never be able to get broadband here,so we are stuck with it :roll:

 

That astonishes me...with Henley being so close to the centre of the universe etc.

 

 

I am about 3 miles out of Henley,in a tiny rural village,& am just too far from the exchange.

As I am on my own here (everyone else on this road is a pensioner),its hard to campaign when just one of you wants it :roll:

 

 

 

We are 6 miles away from our exchange (over fields)

We were told that we couldn't have it as it wasn't economically viable etc..

Then suddenly our next door neighbours had it :?

We spoke to BT who assured us it was now possible and gave us the date,

but apparently there is a 'dax' on our phone line - which I gather means our line is split at the junction box to provide two lines - they need to remove this dax to give us the power for Broadband. To do that, they need planning permission :shock:

They tell me that they have approved the financial cost - but I stopped beleiving anything they tell me long ago as it changes every week :evil:

 

The pain is they were so adament that we would get it in Oct, sent us e-mails about how engineers were working on it the week before the due date etc - we stupidly cancelled our dail up :roll:

Thank goodness we have broadband at work :)

 

Sorry, I've taken over this thread for a rant :roll:

 

Helen

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I have split this from Tessas thread,so we can rant about BT without hijacking her!

 

Helen&Lee, you have my every sympathy. I spent 67 minutes on the phone to BT this morning (I was spurred on by this chat) trying to find out when the promised work they have siad they will do,will actually be done.

 

I got 6 different answers from 6 different people,including one who said it had been done :roll:

 

I can't even find out what it is that needs doing,let alone when they will do it.

 

Nightmare :twisted:

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We are 6 miles away from our exchange (over fields)

We were told that we couldn't have it as it wasn't economically viable etc..

Then suddenly our next door neighbours had it :?

We spoke to BT who assured us it was now possible and gave us the date,

but apparently there is a 'dax' on our phone line - which I gather means our line is split at the junction box to provide two lines - they need to remove this dax to give us the power for Broadband. To do that, they need planning permission :shock:

They tell me that they have approved the financial cost - but I stopped beleiving anything they tell me long ago as it changes every week :evil:

 

The pain is they were so adament that we would get it in Oct, sent us e-mails about how engineers were working on it the week before the due date etc - we stupidly cancelled our dail up :roll:

Thank goodness we have broadband at work :)

 

Sorry, I've taken over this thread for a rant :roll:

 

Helen

 

Helen, rant allowed - I used to be one of the people at BT who had to deal with your problem - liaising between the customer and the engineers - and I know exactly how you feel - on a few occasions I was almost in tears for customers (this was a long time ago, when broadband was 'new'). For some it was very simple but for others it was horrible and frustrating. Be assured that the engineers were probably working on it (some of the work gets done at the exchange so you don't see it happening) when they said they were but then discovered that they needed more line plant and had to dig up roads or go across someone's land or any number of complications. In my day you would have been due some compensation for late provision of service but no idea if that still applies. With BT, the network is so old can't keep up with modern demands. Not sure that helps at all but you have my sympathy.

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All these rural places will be able to have broadband sooner or later, as BT is ment to be upgrading all the copper cables to fibre optic ones. Also h20 net, will be putting fibre optic cables though the sewer lines, so there will be no digging up of roads etc

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Thanks Cinnamon, BT certainly deserve their own thread :evil:

 

I don't think I have phoned them and not had at least 50mins battling my way through their system.

They tell you they need to put you through to a certain dept - you get through to them - explain again - and they say they have to put you through to another dept :shock:

Then they tell you they can see notes about it on their computer screen that obviously the others couldn't see or didn't want to :evil:

They took so long one night (about 1hr40min) trying to 'find out' they cut my husband off - probably upsetting their targets :evil:

When he phoned in Dec to enquire why we still hadn't got broadband the girl actually asked if we had the hub plugged in :shock: OH could hardly talk he was that angry :roll:

 

Helen

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Also h20 net, will be putting fibre optic cables though the sewer lines, so there will be no digging up of roads etc

 

What happens if you have no sewer, only a septic tank?

 

We have broadband - of a sort. If we're lucky we get about half a megabyte speed. But we signed up for dial up when we were changing suppliers recently (in case of problems) and it reminded me that there are things worse than slow broadband!

 

Milly

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Also h20 net, will be putting fibre optic cables though the sewer lines, so there will be no digging up of roads etc

 

What happens if you have no sewer, only a septic tank?

 

Aaahh, yes our sewerage is a septic tank shared by 20 houses so that rules us out too!

 

Helen

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We have broadband - of a sort. If we're lucky we get about half a megabyte speed. But we signed up for dial up when we were changing suppliers recently (in case of problems) and it reminded me that there are things worse than slow broadband!

 

I don't usually have any problems with dial-up, it can be a bit slow at certain times of day :( But since joining this forum, with pictures to be viewed daily,

it is quite irritating when you sit drumming your fingers on the table waiting

ages to see a pic of somebodys new run or new chickens :roll: And now the Photobucket debacle, means I have to do something :evil: Can I just ask if anybody using a Mac laptop shares the wifi thingy with somebody who uses a PC? My son who lives at the top of my house has Virgin broadband and he gave me a wire thingy to be able to share his connection, but the bit that

fits in where the modem is was too big for my mac, which is much smaller,

anybody tell me what I should buy?

 

Sorry, if I've hijacked this thread back to me :oops::oops:

 

Tessa

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