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Laura&Sean

Very Angry about Eglu delivery UPDATED CUBE DELIVERY

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It's getting ridiculous though, isn't it. Omlet really need to do something about this. It's not like eglus are cheap, we pay a lot of money for a premium product which is being sorely let down by delivery. I have to say, it would put me off buying if i was a first time buyer and looking at this thread.

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I have been following this thread as I am considering buying a Cube or Eglu later in the year and it concerns me that the delivery is so unreliable. I don't get that many week days off and I would need it delivered on a certain day. I just hope that this is a one off hic up otherwise I may have to have a re think (and it would give Mr W an excuse to stop me buying one).

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as you probably guessed, it hasn't been delivered... again

 

so, out of 4 days I've been out of the house for 2 hours (yesterday) to take my car to the garage. I left a note on the door to leave it with my neighbour if I wasn't back, he just happened to be in at the time, but no sign of a nightfreight van.

 

I think they really have LOST the order... that's delivery man speak for "one of the drivers has nicked it"

 

Note to Omlet: "sorry" won't cut it anymore, get off your backside and do something about this !

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Have you all called in to Omlet? They don't get a chance to watch the forum, so wouldn't be aware unless you call them - if you don't get any joy then ask to speak to James Robinson who handles the logistics.

 

In conversation with a friend yesterday they were musing whether it would be a good idea for Omlet to do seperate runs to 'outer areas' say once a month with the driver staying over. Sounds like a plan to me :)

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Claret,

that sounds very sensible & would cut out some of the delivery chaos that seems to occur. People wouldn't mind waiting a bit longer if they knew it would turn up for definate on a certain day.

 

I doubt that we would be in range even if they did extend the area covered :( We seem to be at the far reaches of the universe in Ipswich.

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