Henchanted Posted July 30, 2011 Share Posted July 30, 2011 (edited) I've just had a call from a chap saying he is from Bosch/Siemans Home Appliances and that there is a recall on faulty components of Bosch/Seimans and Neff dishwashers made between 1999 and 2005 as they have caused house fires. We checked the serial number and ours is one that needs the part replacing, and just as he was about to book me a visit from an engineer he said that the system wouldn't let him, and as long as he can confirm our contact details, we will get a call back to arrange this visit soon. I was a little suspicious. I asked if there are any special instructions with regard the dishwasher until it is fixed. "No ", he says,' just don't use it. " " So how long before I can book and expect a visit from an engineer ?" "maybe 2 weeks." "Thats a long time not using the dishwasher," "well if you must use it don't do it at night or if you go out? I have visited this website http://www.repairaction.co.uk// or http://www.tradingstandards.gov.uk/advice/advice-recall-item.cfm?id=273313 which they told me has all the information. There is a list of the numbers of the machines affected and how to check if yours is one of those. This recall apparently started at the beginning of July but I had not heard of it, has anyone? and is your dishwasher fixed?, how long did you have to wait for an engineer?..... Edited July 31, 2011 by Guest Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted July 30, 2011 Share Posted July 30, 2011 I had a letter, and mine is one of the affected ones. It isn't all that old either, maybe 4 years Someone is coming to repair it FOC on Wednesday. Quote Link to comment Share on other sites More sharing options...
Chickvic Posted July 30, 2011 Share Posted July 30, 2011 DH has just checked and ours is one that needs a repair. Done it on-line and they'll be coming out on Thursday 4th August. Have you tried booking an appointment on line? Not heard of it til you posted. Ours is a FOC repair. Quote Link to comment Share on other sites More sharing options...
Henchanted Posted July 30, 2011 Author Share Posted July 30, 2011 Good to hear that my post has helped you stay safe Chicvic, and yes I have tried to book online but maybe there is too much demand in my area or not enough engineers. Interesting that you had a letter Eglutyne, I guess whoever is managing the recall is using all avenues to contact people though apparently not the main media channels ie tv, radio and newpapers ? Quote Link to comment Share on other sites More sharing options...
Snowy Posted July 30, 2011 Share Posted July 30, 2011 Yes I had a letter as well, used the website to put in my serial number but luckily mine is not affected Quote Link to comment Share on other sites More sharing options...
Geoid Posted July 30, 2011 Share Posted July 30, 2011 To make your links work, you need a back slash on the second url [url]link goes here[/url] Quote Link to comment Share on other sites More sharing options...
Henchanted Posted July 30, 2011 Author Share Posted July 30, 2011 Thanks Fred. Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted July 30, 2011 Share Posted July 30, 2011 We received a letter and have to arrange someone to come and fix it. Quote Link to comment Share on other sites More sharing options...
Sam Palmer Posted July 31, 2011 Share Posted July 31, 2011 Thanks for the heads up. I checked our Bosch - which is 11 years old and it's one of the ones affected. Have arranged online for a call out visit on Thursday. Quote Link to comment Share on other sites More sharing options...
Chickpea Posted July 31, 2011 Share Posted July 31, 2011 Bought ours secondhand earlier in the year & phew! It's not affected, but thanks for the info! Quote Link to comment Share on other sites More sharing options...
chuckmum6 Posted July 31, 2011 Share Posted July 31, 2011 Oooooo just been and checked mine and it's bosch (I didn't know the make it just washes dishes!) I shall check mine now - thank you for this post! Quote Link to comment Share on other sites More sharing options...
chuckmum6 Posted July 31, 2011 Share Posted July 31, 2011 Booked an appointment as it is an explosive one Big thanks as I didn't know about the problem at all! Quote Link to comment Share on other sites More sharing options...
bluekarin Posted July 31, 2011 Share Posted July 31, 2011 I couldn't remember what make mine was I use the thing every day! Anhyhoo, it is a Bosh, but not one of the dangerous ones *phew* Thanks for the warning though Quote Link to comment Share on other sites More sharing options...
TheGirlsMum Posted July 31, 2011 Share Posted July 31, 2011 Have phoned up today and I've been given an appointment for 19th August, good job we don't use it very often. Thanks for telling us because I wouldn't have known otherwise. Quote Link to comment Share on other sites More sharing options...
Blackrocksrock Posted July 31, 2011 Share Posted July 31, 2011 Thank you for that one - mine is not affected thankfully but worth checking. My original Zanussi one years ago was a fire hazard and they replaced the wiring for nothing at that time which was really good. Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted August 4, 2011 Share Posted August 4, 2011 Mine's done now. I sent the chap home with half a doz eggs. Quote Link to comment Share on other sites More sharing options...
Chickvic Posted August 4, 2011 Share Posted August 4, 2011 We're expecting the engineer today, did it take very long? Quote Link to comment Share on other sites More sharing options...
Henchanted Posted August 4, 2011 Author Share Posted August 4, 2011 So pleased to hear that those of you who also hadn't heard about the component recall on these dishwashers have checked and either not had to worry or have made appointments and even had them fixed very quickly... Sadly though, a week on from my alert phone-call from Bosch/Siemans Home Appliances I still have no appointment made as they are still looking for an engineers in our area.... Quote Link to comment Share on other sites More sharing options...
yvonne Posted August 4, 2011 Share Posted August 4, 2011 (edited) Thanks for the warning - checked ours and is OK (numbers are difficult to read though, aren't they) Edited August 4, 2011 by Guest Quote Link to comment Share on other sites More sharing options...
Chickvic Posted August 4, 2011 Share Posted August 4, 2011 Ours is done - he was here about 20 mins - asked about the chickens Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted August 4, 2011 Share Posted August 4, 2011 We're expecting the engineer today, did it take very long? Probably a bit late with this reply ... he was here for about 20 mins. Quote Link to comment Share on other sites More sharing options...
