HELP aggressive chicken

[Chortle Chook]

Today a client phoned and, after informing me of how very important he is , ‘demanded’ that I provide him with an IT developer to work on his project on a 15 minute by 15 minute notice period When I said that we could not recruit people on that basis he threw all of his toys out of the pram and was so incredibly rude that it quite shook me up.

 

Is this really a sign of the times? I know it is nolonger a case of people in the UK having a ‘job for life’ but is it really to be just a ‘job for 15 mins’! I feel totally flabbergasted and need your suppport.

[Alis girls]

Big hugs - so many people are me me me - its sadly a fact of life. I get very shook up when patients get nasty esp as often alone in a room so feel vunerable. getting better at asking people to leave when they are out of order - I have only had to ask 2 people to leave my room in 20 yrs. More difficult on phone. I cant offer any real advice, but I try and stay calm refuse to lower myself to their level and tell them if they dont calm down I wont talk to them. If in the same room I stand up as being seated makes you more vunerable. Love and Hugs Ali - PS remembert hes got the problem and not you.

[bluekarin]

Big hugs from me too. Some people have such high expectations. I understand that people are under high pressure from their work, but there's no need for that sort of behaviour! Hopefully he'll moan to some other people about it, and then maybe they'll help him realise he was being unreasonable I wouldn't hold my breath though.

[Duncan08]

Hi Cheeky,

I have a client like that, I cannot allow any of the staff to deal with him as he is so obnoxious, opionated and full of his own self importance. He can actually be very nasty and intimidating.

 

I tend to be sickeningly sweet to someone like that, very agreeable, and yes it is shocking that people will not take a job for just 15 minutes, (It takes me about 30 minutes in the morning and at least 2 cups of tea to get my brain working, so there is no way I would hire someone for 15 minutes!), wouldn't you think that they would be grateful for the work, but unfortunately not everyone thinks the way you and I do, blah blah and so on.

 

The problem with this in the long term is I now have to endure sexist / racist and chauvanistic jokes and conversations with a smile on my face

 

My other favourite word when dealing with these people is ** Unsuitable word removed**such a well rounded expressive word, suitable for numerous occasions. (Fortunately I have my own office these days so I can say it with force and meaning ) Obviously you save your favourite word for when you come off the phone, and you make sure that you have disconnected properly

Edited February 6, 2012 by Guest

[The Dogmother]

Big hugs from me too. Some people have such high expectations. I understand that people are under high pressure from their work, but there's no need for that sort of behaviour! Hopefully he'll moan to some other people about it, and then maybe they'll help him realise he was being unreasonable I wouldn't hold my breath though.

 

I totally agree

[Guest]

I'd point out that what he is asking for is legally and morally wrong.

Who on earth would bother to get up in the morning, travel to wherever - for 15 minutes work!

Idiot!

Edited February 6, 2012 by Guest

[Mum]

If its any consolation, I am reasonably sure that you will not the last to explain how his request is unreasonable - actually, judging from his reaction, you are probably not the first either.

 

Obnoxious person he was! Even if he were after 15hrs per day I wouldn't want to deal with him and his sense of self-importance

[Chicken shack]

I would have said "Yes we can do that it will be £5 a mile travelling expenses and £200 for 15 mins however if you go over 15 mins even by 1 min that will incure another £200. Or just make out you have a bad line and hang up.

[lillybettybabs]

I would have said "Yes we can do that it will be £5 a mile travelling expenses and £200 for 15 mins however if you go over 15 mins even by 1 min that will incure another £200. Or just make out you have a bad line and hang up.

I would too, Some people need a reality check.

[kazmac]

Yep, unfortunately there seems to be an increase in these kinds of characters for us to deal with on a daily basis.

Like Ali's Girls said above, I too am a nurse working alone in various clinic rooms and the nature of my work means I am often dealing with people who are obnoxious beyond belief.

And sadly these days people seem to be sooooo aware of their rights and expectations - usually based on myth or false belief!! - and are very quick to tell you how important they are (not).

I'm sick of patients coming to see me and telling me "Well, it's like this ... A, B and C ... and you're going to prescribe .... X, Y and Z...."

I've had to 'ask' a patient to leave on a few occasions over the last few years and it really gets my goat ......

 

However, as said above, I have my own 'special' words that I say afterwards and I remind myself that it says more about them than it does about me.

Although it would help if I had a more supportive line manager ........

[Duncan08]

Sorry about the bad word

It is apparently proven though that a selected expletive not overly used can help relieve the tension.

Apparently over use does dull the effect.

[Lavenders_Blue]

That is the most ludicrous thing I have heard, and what a thoroughly horrid man to boot. You are quite right to be flabbergasted!

[Chortle Chook]

Many thanks for your replies. I can't tell you how you cheered me and how supported you made me feel Next time he calls I'll stand on my chair when I talk to him and think of you Alis girls The trouble is, I am a go between, between resources working from India and clients in the UK. I know what is behind demands like this and stick fast to my ground and my morals. My colleagues in India are the nicesest, most polite people and very hard working. They just don't deserve this kind of treatment even if their names and accent aren't like ours and their country doesn't always give them the same protection as the UK gives us.

[Leeloo]

Sorry about the bad word

It is apparently proven though that a selected expletive not overly used can help relieve the tension.

Apparently over use does dull the effect.

 

That's OK, I didn't realize it was a bad word! Now I know! When we in the U.S. watch British movies, it can be difficult to tell what is a mild curse word versus strong when it is different from ours! In fact, I think Craig Ferguson uses that word often in his talk show! He probably enjoys getting it past his American censor. He's always teasing the poor guy!

 

I started to post a humor link to a situation that I thought was similar, but when I found it, it had a lot more profanity than I remembered so I decided I'd better not!