Tiggy Posted June 3, 2010 Share Posted June 3, 2010 (edited) I spend a lot of time defending GP receptionists who on the whole do a difficult job very well, there are a lot of people who feel differntly and I can often understand why. So forgive me whilst I blow a fuse for a really trival thing, do it on here or go & punch one of them I was a ward sister for a long time & would not expect the admin/clerk to refuse to make me a coffee when I was very busy, apparently it is beneath GP receptionists to do this because as she put it ' Im only a nurse' & therefore they will not make my coffee unless I go on the rota to do theirs & the doctors !!!!! so even though they put through all the extra patients, requests for prescriptions that they have mis laid, extra patients that turn up with booked appointments they (reception) have forgotten to put on the screen & then put in with me, so keep me in my room 8.30 til 1 often later then 2-6 most days, Im now supposed to climb stairs with a tray of coffees for them with my doggy knee & ankle if they are to belittle themselves to make this poor nurse a drink. There rant over, I will now take a deep breath, & get on with seeing patients , you never know one of them may make me a drink Edited June 17, 2010 by Guest Quote Link to comment Share on other sites More sharing options...
Couperwife Posted June 3, 2010 Share Posted June 3, 2010 oh no you want to phone down and say "dont send any more patients for a minute please because I need a drink, give me 10 minutes - you can fend off the patients cant you....?" I cant believe that - its down right rude - Doctors surgeries are stressful enough without stroppy receptionists too ((((hugs)))) cathy x Quote Link to comment Share on other sites More sharing options...
C&T Posted June 3, 2010 Share Posted June 3, 2010 My problem is that I don't drink tea and coffee. Yet some people still expect you to be part of their rota, and make hot drinks for them! Why is tea and coffee so political in the office?? I would suggest making a flask of coffee in the morning, and taking it into work! Leave them to their petty hot drinks ways, and look after yourself! Quote Link to comment Share on other sites More sharing options...
jlo Posted June 3, 2010 Share Posted June 3, 2010 My problem is that I don't drink tea and coffee. Yet some people still expect you to be part of their rota, and make hot drinks for them! Why is tea and coffee so political in the office?? I would suggest making a flask of coffee in the morning, and taking it into work! Leave them to their petty hot drinks ways, and look after yourself! That sounds pretty sensible to me too! Quote Link to comment Share on other sites More sharing options...
Tiggy Posted June 3, 2010 Author Share Posted June 3, 2010 it is very petty & that is why Im so mad, most days its not an issue the nurse practitioner & and i work together 3 days a week & look after each other, its only really busy mornings when she is not here & I dont even get time to go to the loo! Often I just get a glass of water, the actual drink really isnt an issue its just the principle, I was so upset that they could be so rude & unhelpful, I only asked them because one of them was going up to make drinks any way so i asked if I could have one too and was told point blank they dont make drinks for nurses, not really playing fair is it? Quote Link to comment Share on other sites More sharing options...
Valkyrie Posted June 3, 2010 Share Posted June 3, 2010 Deep breath and then think "Karma will sort you out matey", smile sweetly at her and shove her out of the way of the tap because you have patients and are therefore more important. Hehehehe! Quote Link to comment Share on other sites More sharing options...
Alis girls Posted June 4, 2010 Share Posted June 4, 2010 Come and work with me Tiggy - my girls make coffee for nurses ,drs and themselves and I do to when I have a mo and they are up to their eyes in stroppy patients. They dont deserve to have nice nurses bailing them out. My recps are lovely and take a lot of flak (I wanted to write a rude word but know it would be changed) from Joe Public. The last nurse before me didnt make drinks as she lived on water and they were amazed when I said "anyone for a cupa" How dare they think they are above making a drink for you - go to Practice Manager and moan - although if shes anything like ours (lazy and horizontal but thats anoither thread) you wont get anywhere. Dehydration is dangerous esp when you think on your feet. And yes my recps make mistakes and dont put pts on screen (I do too so I'm not perfect) but we work it out between us. I am seething at your treatment - I will come round and give em a piece of my mind - stomps out of door Quote Link to comment Share on other sites More sharing options...
Tiggy Posted June 4, 2010 Author Share Posted June 4, 2010 thanks for the offer Alis-girls, Im much better today, now Ive calmed down, you are of course right we all do make mistakes including me!! I have made trays of drinks for everyone before now but cannot manage the stairs with the tray so one of the office staff carry it down, so receptionist did not realise that I had made them. Even so, its that sort of pettiness that drives me mad. We are supposed to be a team, it only takes one person to be a real pain and unfortunately the other receptionists wont go against her because they are stuck behind a desk with her all day. Anyhow Ive decided Im bigger than that and Im just going to ignore the whole stupid situation Quote Link to comment Share on other sites More sharing options...
Alis girls Posted June 4, 2010 Share Posted June 4, 2010 Well done Tiggy. I must say we dont have a rota - generally someone decides its drinky time and sets too. Or they see a dehydrated nurse with her legs in the air and regor mortis (sp) setting in Quote Link to comment Share on other sites More sharing options...
docsquid Posted June 5, 2010 Share Posted June 5, 2010 I never understood the heirarchy thing in health care practice generally. I would always make the tea, and if I was making one and the nurses or HCA's or physios or whatever were busy, I'd make them one too! Some people are very conscious of status, it doesn't bother me. I once got criticised by the consultant I was working for of being "too friendly with the technical staff" because I'd make them cups of tea in the lung function lab while I was interpreting the results. If people don't want to make me tea, fair enough. Don't let it bother you, but don't try and carry trays of tea that you can't manage either! Quote Link to comment Share on other sites More sharing options...
Tiggy Posted June 17, 2010 Author Share Posted June 17, 2010 what about that!! common sense has prevailed in the absence of certain silly people our lovely receptionsits have had a conflab & decided that its not unreasonable to make me a drink if they are putting the kettle on anyway as I hobbled in this morning ( have torn another ligament in my knee waiting for the physio & bio-mechanics appointments that never arrived - another story ) One of our young reception staff very new to our team apparently let them have it with both barrells when I was not around - much better than me doing it - apparently told them it was disrespectful rude & stupid & that they should be less petty - you go girl Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted June 17, 2010 Share Posted June 17, 2010 Result . And even better that you didn't have to do it . (Sorry about the knee though .) Quote Link to comment Share on other sites More sharing options...
Willow Posted June 17, 2010 Share Posted June 17, 2010 Well done that girl ! told point blank they dont make drinks for nurses I'm & where do they think the surgery would be without nurses ? Quote Link to comment Share on other sites More sharing options...
Goosey Lucy Posted June 17, 2010 Share Posted June 17, 2010 She'll go far that one Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted June 17, 2010 Share Posted June 17, 2010 Good for her. Common sense and an ability to see the situation clearly. Hang on to her. Quote Link to comment Share on other sites More sharing options...
C&T Posted June 17, 2010 Share Posted June 17, 2010 What a result! Quote Link to comment Share on other sites More sharing options...
Alis girls Posted June 17, 2010 Share Posted June 17, 2010 Excellent - i must say we have never had this prob at the surgery I am at - as I said before whoever has a mo does it. I will say the drs have never made a drink for us so Docsquid I am in impressed - but in their defence they havent got the time - I am not being sarky - I have a bad habit of not filling mugs too high as with my shakey hands it would be everywhere - my last boss regarded his cuppa and said "is there a water shortage" He nearly got a tea rinse Quote Link to comment Share on other sites More sharing options...
Tiggy Posted June 17, 2010 Author Share Posted June 17, 2010 Excellent - i must say we have never had this prob at the surgery I am at - as I said before whoever has a mo does it. I will say the drs have never made a drink for us so Docsquid I am in impressed - but in their defence they havent got the time - I am not being sarky - I have a bad habit of not filling mugs too high as with my shakey hands it would be everywhere - my last boss regarded his cuppa and said "is there a water shortage" He nearly got a tea rinse Yep Docsquid very impressed when we do Saturday morning surgery the GP often puts the kettle on whilst Im knee deep in spirometry, and very nice it is too Quote Link to comment Share on other sites More sharing options...
Alis girls Posted June 17, 2010 Share Posted June 17, 2010 Groan - pet hate spirometry - you need a cuppa or 6 for that (lung function for those who dont know what we a on about) Quote Link to comment Share on other sites More sharing options...
Snowy Posted June 17, 2010 Share Posted June 17, 2010 Glad you have a sensible receptionist at last Tiggy! I'm also fortunate to work with a good team - docs, nurses and admin all very very handy with the teapot! Don't think our team would function without an hourly tea round by whoever is least busy at the time! Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted June 18, 2010 Share Posted June 18, 2010 Good for that receptionist. I hate that sort of behaviour and rank pulling. I work with mostly men, and in general they are good at chipping in with the tea making. One, however will never make tea for anyone else; i once offered to make him a cup when I was doing the rounds and he was so fussy about how it was made.... water 'just boiled' etc, that I haven't offered since. I someone offers to make me a cuppa, I'm not going to be too picky. Sorry to hear that your knee is still playing up Tiggy. Quote Link to comment Share on other sites More sharing options...
Tiggy Posted June 18, 2010 Author Share Posted June 18, 2010 Groan - pet hate spirometry - you need a cuppa or 6 for that (lung function for those who dont know what we a on about) I cant really avoid it because I'm the respiratory lead for the practice, can get a little boring after a while, but its great when i get someone like today who had been labled with COPD (horrible chronic lung disease mostly caused by smoking ) & in fact now has stopped smoking & looks like she has mild asthma instead, so it does have its upside Quote Link to comment Share on other sites More sharing options...
Tiggy Posted June 18, 2010 Author Share Posted June 18, 2010 Sorry to hear that your knee is still playing up Tiggy. Oh its a very sorry saga, apparently I needed a bio mechanical assessment, 2 years ago after my ankle was repaired & my foot was put into its correct position, if Id had insoles in my shoes to prevent my foot rolling in & turning my knee I could have prevented my injury. So the torn meniscus was trimmed in feb this year & once again I was supposed to be seen by physio bio-mechanics but again that never happened even though the physio at work wrote to my GP & GP contacted the hospital. So when I was seen in outpatients this Tuesday by yet another different Dr, who was by the way really good & bothered to listen to me, he finds that my medial collateral ligament (stablises the inner side of your knee) is torn because the knee hyper extends backwards without warning & I fall over, I also have a healing hairline fracture above the knee accross my femur. so all in all I'm thoughly 'p'ed off with it all. So now that the girls in reception know all this and are feeling suitably guilty I'm getting more drinks than I can deal with & spends lots of time tripping off to the loo, mind you i dont have to climb stairs to do that Quote Link to comment Share on other sites More sharing options...
Snowy Posted June 18, 2010 Share Posted June 18, 2010 I cant really avoid it because I'm the respiratory lead for the practice, can get a little boring after a while, but its great when i get someone like today who had been labled with COPD (horrible chronic lung disease mostly caused by smoking ) & in fact now has stopped smoking & looks like she has mild asthma instead, so it does have its upside It's times like that that make the job worth doing isn't it? Quote Link to comment Share on other sites More sharing options...
