The Dogmother Posted March 20, 2012 Share Posted March 20, 2012 I'm on my ned for you too - may I suggest that you ring Trading Standards or have a look at their site for some guidance as to whether they are providing enough information for you to make an informed purchase. I daresay that if you'd known that it came totally dismantled then you'd have thought twice about buying it. Do conclude your correspondence with what you expect them to do to rectify the situation i.e. full/partial refund/uplift and refund/member of their staff to come and assemble it for you. Quote Link to comment Share on other sites More sharing options...
Uma Posted March 20, 2012 Author Share Posted March 20, 2012 Well I sent them an email stating I was unhappy with the way they were dealing with things and that a full or partial refund would be a way of beginning to make things right. I also said that I never knew I had to be an engineer to put it together and I mentioned the fact one of their team had told me it would be 'easy' to put together when I phoned them prior to purchase. This is the response I got- Hi We do not believe you have been misled at any time as these times are easily achievable for most. I am sorry you think we have handled this badly and understand you have written on a forum which is up to you. We have sold over 160 since listing them and so far we have had 3 comments via email and only one with your issues and although we are sorry you have them we have to base our response based on the whole. I wish you well in the future with your chicken keeping and I am sure you will not be a future customer but that is entirely your choice. However I am sure the run will give your chickens many many safe years inside. So again seems I am just an ejit, as 'for most' these things are 'easily achievable'... At least I know that I have warned you guys about it, but I'm not impressed at their customer service at all. Obviously they don't need the business.... Uma Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted March 20, 2012 Share Posted March 20, 2012 I'd be inclined to take it further..... Quote Link to comment Share on other sites More sharing options...
LolaLayla Posted March 20, 2012 Share Posted March 20, 2012 This is the typical sort of reply you get when you have to complain - no one else has so it must only be you I wonder how many people have had to employ someone to build it for them and not complained. As a nation the British are apt to say nothing about bad service but shop elsewhere, that doesn't help your case. I would certainly get some advice from various bodies. Also is the person you are emailing the owner of the company? If not I would try to get to the top as bad advertising is not helpful for the company. Good luck Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted March 20, 2012 Share Posted March 20, 2012 It looks like they are trying to fob you off, hoping that you'll leave it be. It may be just me but I'd find that reply quite insulting. Quote Link to comment Share on other sites More sharing options...
LolaLayla Posted March 20, 2012 Share Posted March 20, 2012 I thought you may like to see what I found on Amazon under the company name:- P and T Poultry is committed to providing each customer with the highest standard of customer service This statement is laughable given the way you have been dealt with. I couldn't find it on their website but I would have a look about to build up your case. They are treating you very badly. Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted March 20, 2012 Share Posted March 20, 2012 And this from an item on their blog regarding incubators from another company which P&T have been selling Please also understand we will ALWAYS prioritise P&T Poultry customers first, this does not mean you will get a second class service but our customers have, in good faith by purchasing from us, gained a natural right where we always prioitise them. There are good reports online about their wooden coops, so perhaps they are having trouble with this particular product, hence the defensive responses. *shrugs* Quote Link to comment Share on other sites More sharing options...
Eggasperated Posted March 20, 2012 Share Posted March 20, 2012 Director is listed as Mr Trevor Marshall, also looks as if he is the main company contact so it may be him you are corresponding with. Did you pay by credit card? If so you may be able to take it up with them. Quote Link to comment Share on other sites More sharing options...
Redwing Posted March 20, 2012 Share Posted March 20, 2012 Thats a real shame I've dealt with them twice and have had really good service and really helpful advice both times and they do have a good reputation Quote Link to comment Share on other sites More sharing options...
Uma Posted March 21, 2012 Author Share Posted March 21, 2012 I never paid by credit card. To be honest they were lovely on the phone and it wasn't them as a company I had issue with initially, as they were really nice. However I don't like the way they are blaming me for it not being 'easy'. I feel that they missold this to me on the understanding it was easy and they haven't even tried to smooth things over at all. I find this very dissapointing in a company. I don't really think its worth persuing it further as I don't think its going to make a difference. Quote Link to comment Share on other sites More sharing options...
Cheeky Chooky Posted March 21, 2012 Share Posted March 21, 2012 So sorry to read that you're having trouble with this company and one of their products. I bought a wooden hen house and run from them a few years ago and it was truly awful...cheap rubbish manufactured in China They said they'd designed it themselves but that only meant they had told the Manufacturer what they wanted! Have you sought advice from Trading Standards? Quote Link to comment Share on other sites More sharing options...
Hayleybug Posted March 21, 2012 Share Posted March 21, 2012 I would reply with something fairly firm, incorporating some Trading Standards quotes eg; Trading Standards guidelines states that an item should be fit for purpose and as advertised. At no point in the advert was it stated that the chainlink would come on a roll, and at no point was it stated that the estimated times for construction would require me to have engineering experience. I am dissatisfied with the item, I do not believe that it is fit for general public use, as the construction of the item in your words '(put the quote in here where he mentions an engineer being able to construct it in 2 hours)'. I would also check the wording of distance selling regulations too, you should be able to put some sort of quote in from there too. basically if something is too complicated to construct without specialist knowledge you should NOT be expected to muddle along with it. either they have to come and construct it for you or you get a refund. dont let them push you into a corner. Quote Link to comment Share on other sites More sharing options...
sparkysmum Posted March 23, 2012 Share Posted March 23, 2012 I wish I could offer some practical help but I am also rubbish at complaining. Just wanted to sends some hugs & virtual G&T Hope it is all resolved soon. Alli xx Quote Link to comment Share on other sites More sharing options...
sjp Posted March 24, 2012 Share Posted March 24, 2012 Hi all, Well after mulling it over for months I finally decided to buy the mesh walk in run from P and T poultry. And I wish I hadn't. Delivery was fab, quick and easy. And we decided to put it up yesterday. I had spoken to the man there and he said it was easy to put together and should take less than 2 hours...7 hours later and its no where near finished. It only came with diagrams, no instructions and the diagrams are not very good at all either. The chain link is not closed off at the top or bottom and it comes all rolled up so it catches on itself and manages to begin to undo, leaving holes. Arg...I am utterly frustrated. My poor dh has bleeding hands (he was wearing thick gloves) and it looks awful right now. I wish we had just worked our jobs those 7 hours and managed to afford the omlet wir. So disappointed. Wanted to let you all know as I know some of you were thinking about it. Have tried to leave a review on their site but surprise surprise it doesn't seem to be showing... Uma chainlink isn't closed of at the top and bottom each strand is hooked into the one next to it it's a pig to use at the best of times unless you use it every day and get used to it. I used to use miles off the stuff when we worked for M&B brewery nearly all the perimiter fence was chain link no 2 rolls unrolled the same if the roll had been droped then it snaged on it's self so I'm not surprised your having trouble with it. looking at the 'pictures' on the web site if I was putting it togeather I open the mesh up flat then thread the top and bottom rails through the chainlink then couple the side tubes to them then thread the strechter bars through the sides of the chainlink then bolt one end up tight then repeat for the other sides the put then togeather then streach the chainlink Quote Link to comment Share on other sites More sharing options...
