Eglus free to a good home

[Uma]

Hi all,

 

Well after mulling it over for months I finally decided to buy the mesh walk in run from P and T poultry. And I wish I hadn't. Delivery was fab, quick and easy. And we decided to put it up yesterday. I had spoken to the man there and he said it was easy to put together and should take less than 2 hours...7 hours later and its no where near finished. It only came with diagrams, no instructions and the diagrams are not very good at all either. The chain link is not closed off at the top or bottom and it comes all rolled up so it catches on itself and manages to begin to undo, leaving holes.

 

Arg...I am utterly frustrated. My poor dh has bleeding hands (he was wearing thick gloves) and it looks awful right now. I wish we had just worked our jobs those 7 hours and managed to afford the omlet wir.

 

So disappointed.

 

Wanted to let you all know as I know some of you were thinking about it. Have tried to leave a review on their site but surprise surprise it doesn't seem to be showing...

 

 

Uma

[The Dogmother]

If he says that it's easy, then I'd be asking for your money back

[lillybettybabs]

I would too!

WIR cost a lot of money, you deserve to have a product that doesn't fall apart.

I think i'll save for an Omlet one now .

[AndreaT]

That's awful!!!

 

I was going to buy one of these (hope it wasn't my post that made you get one ). I also spoke to the guy about how easy it was to put up as I would probably have to do it by myself or with the help of my elderly father. He said it was a 2 man job but that it was easy to do! I decided against it in the end but only as I didn't like how it looked.

 

I ordered the Omlet eventually, it comes on Wednesday.

[Uma]

Well.... I phoned them and basically they said they would pass my comments on to their manufacturers. He asked me to email my comments so I have asked for some money back as a goodwill gesture as I would not have purchased this if I had known it would be this way. He said he can put it all together in 60 mins (there is no way unless he gets his flat packed...) and that this is just the nature of chain link. None of this was mentioned on the website.

 

I am so upset, this was saved up birthday and xmas money which we could really have used on something else.... Once its all together I'm sure it'll be great, however to be honest we don't have time right now to put more hours into it, so its just going to have to sit there for longer and my girls won't get the benefit.

 

Next time I'll be working overtime to afford the omlet run or go for a wooden one instead as the time we have put in would have equalled the wood maintenence...

[Cinnamon]

Right,bung it back in its packaging & return it to them NOW!

Then send them the couriers bill too.....it is not fit for purpose if it cannot be erected as easily as it says on the advertising.

It sounds to me like he is fobbing you off - it is his responsibility as he sold it to you,not the manufacturers.

 

Makes me mad,this sort of thing

[The Dogmother]

Me too - I totally agree with Sarah ^^

 

Send it straight back and ask for a refund.

[Uma]

Thank you ladies!

Theres no way I can dismantle it myself and dh is working all week. Plus last night as it was coming up time for putting the girls in dh started cutting a pop hole to attach to the cube run so we could put them in through the wir. We ended up moving it in the end to get the girls in as we realised it was getting too dark to finish....

 

Arggg!!

[Guest]

Return and refund!!!!!

 

No question!

[The Dogmother]

I think that any wise person would refund without question - these days the internet is a very powerful reviewing tool and anyone not providing the best service won't get good feedback.

[Uma]

Well no response yet... And apparently their review tool is not working...

 

Did I mention it was P and A poultry??

 

[cloud]

I assume you mean P and T poultry, as you said in your first post.

 

It does sound to me that the design of the run needs experienced people to assemble - if they said to you it's easy to assemble before you purchased, even if only on the phone, and then they've miss-sold. You should be able to reject it as not fit for purpose (not suitable for home assembly).

 

Also, it's clear from their web page they themselves designed this (first line of the description starts "We have designed a new chicken run..."). They are therefore responsible for the design, not the manufactures. Anyway, they sold it to you therefore they are responsible either way.

 

It might be a good idea to take some photos showing the problems. If it comes down to any dispute they may help your cause.

 

 

.

[The Dogmother]

Was this the one you got?

 

 

The panels look simple enough so perhaps there was a problem which they didn't check before sending it out.

 

I agree with Cloud; they are selling the product, therefore the contract to purchase is between you and P&T Poultry there for if a product is sub-standard or not fit for purpose then they need to replace it FOC at the very least. It would be nice if the gave you a wee present form stock to make up for the hassle - a little bit of PR and thought goes a long way.

[Chicken shack]

I bought a similar one off ebay 4m x 4m with pointed roof about 6' high and have butted my run up to the side. I was told it would be fox proof but I think my cats would be able to chew through it though. I expected the wire to be flimsy as the price was only £299. It took a good 2 days to put it together as it is now. I expected this. I am going to buy some weld mesh to cover it and make a fox proof skirt. I have put a board accross the door to hinder thier escape as I go in. The door is the same as the one you have and I think a fox would be able to put his paws in and maybe grab a hen, the board will prevent this. I only use it at the moment during the day and I shut the run door just before if gets dark. Once it is fully fox roof I wont have to. On the whole I like it. A bit of work to get it how I want it but cheeper and larger than the omlet WIR. I may cover the top with clear tarp. I also intend to buy that screaning type stuff to put aong one side to give them more shade. I think that when ever you buy something and it says it will take an hour to put together what ever it is it always takes longer. Good luck I am sure it will be worth it in the end.

[Redwing]

The panels look simple enough so perhaps there was a problem which they didn't check before sending it out.

 

 

I'm not sure about that specific one but most of these types of run are not panels but are frames and a roll of chain link that needs to be unrolled and attached to the frame, very hard to get tight enough, even enough and unravel properly

 

I've heard of a few people that have had trouble with this sort of run

[The Dogmother]

Ahhh, I see. I thought it was sent out with the panels already constructed. I can see the problem now; it would be really hard to make up without the right tensioning equipment/experience. Chain link has has a nasty tendency to unravel, like knitting without the needles

 

Chicken Shack; weld mesh, of a decent weight, is the best to prevent a predator chewing through.

[LolaLayla]

What a nightmare for an inexperienced person to have to make up the panels. I would try to get a refund if at all possible. The company surely could not have expected anyone to be able to construct that

[The Dogmother]

Does it specify on the website that it needs making up into panels? Most WIRs come with ready made panels, so unless it was clear on the site when you ordered it, you'd be excused for thinking that the panels would be ready made.

[Uma]

Well I've had a response to my email asking for a full or partial refund as a goodwill gesture. See below..

 

Hi There,

I understand you were not able to put it together in 2 hours but I can assure you it can be done in this time.

Our engineer Glyn can construct in under 2 hours and as I say I have constructed one in just over 60 minutes. Our claim is therefore accurate but we have adjusted it with reference to your email as not everyone has the same skill sets.

Again I am sorry to hear you are disappointed but can assure you it can be done in that timeframe we have suggested.

Kind regards

P&T Poultry

 

 

So evidently, it is my fault for lacking the skill set. Oh, my mistake...

 

We'll just have to make do with what we have and try and find time to put even more time into finishing it. I even told them I was sharing my experience on a well known chicken forum...but obviously PR is not their area.

 

Uma

[The Dogmother]

I would push for either a refund or one of their skilled staff members to attend and erect it for you. How very dare they suggest that you're not an engineer...

 

Regardless of the skills their staff have, they are selling these products to the general public and as such, they really need to be realistic with their guidelines regarding ease of construction and time allowed. If you are sold something which you are told will take you (say) 20 minutes to build, then you might allow 40 minutes but definitely not expect to need an engineering degree.

[LolaLayla]

Uma - that is terrible Certainly a company I will not be using. I like the way they said it took an 'engineer' 2 hours to make it. Pity they didn't say you had to be an engineer to buy it I would try to keep at them, they may eventually give you some money back to get rid of you.

[LolaLayla]

See we agree DM.

[Uma]

Can anyone suggest what I should say then? I'm so bad at this type of thing, I have never ever complained about anything, but because this was savings from my birthday I just feel so cross.

 

Uma

[LolaLayla]

I have had a look at the site and I see they have a 'technical' drawing to give an idea about sizes but nowhere do they say that the mesh is not flat, which would be easier to deal with.

In a reply to them I would point out that although it says 'requires assembly' at no time does it suggest the extent of assembly i.e. starting with the basic roll of wire. If you were to buy a coop from them would it start with providing slats of wood? I would also mention that he uses the term "engineer" in his email and that is not mentioned as a requirement on purchasing and also the fact that there were no instructions. Also that injuries have been sustained in the attempt to built the run.

I am sure others may have other points that you may use. Mentioning 'Watchdog" may be useful. As chicken keeping is becoming more popular the programme would probably jump at the chance of using your problem in the show. I do not know if going to consumer advice may help in your letter construction too.

Good luck. I hope some others help you with this too

[LolaLayla]

In addition, I notice they even say with regards their coops that 'All houses supplied are flat pack' I think with that amount of detail on the coop you could mention that you would expect the same amount of detail on the run i.e. comes with rolled up mesh/not flat panels and therefore they did not describe their product in enough detail to make an informed purchase...........you have really got me on my high horse now on your behalf

I do hope you get your refund because it is totally ridiculous that they expect any person to start building from rolls of mesh