2009 Omlet cube and run for sale

[jess1merlin]

It seems Nat West Bank has still not sorted out its computer system. I've logged on this morning and have money going out of one account yesterday that has still not been credited to another. I need to make a large payment today so god knows how I'm supposed to do that

 

I really feel sorry for anyone who is due to complete on a house move today

[Margalot]

I know I cant believe they still havent sorted it out! we pay our wages to our staff weekly and on Wednesday although it showed the wages leaving our Nat West account it took until 3.30pm for them to show up. People relying on wages covering direct debits etc were let down. Now our account is still showing Weds transactions and hasnt updated since!!!

 

Must be some really big technical problem! feel sorry for the branch staff who have to bear the brunt of peoples anger and lets hope they sort it out today as lots of peolpe rely on wages ect for the weekend!! terrible!!

[The Dogmother]

I heard about this on the radio this morning; apparently the staff are going in early this morning and opening up to sort things out. I hadn't noticed anything but then I don't often bank online. I hope that you get it sorted.

[jess1merlin]

I do feel really sorry for the staff ( I was one of them until 4 years ago). I would have to say Nat West was never the same after RBS took over and many of its long serving staff have now moved on to pastures new as they found it difficult to work for RBS.

 

They have been saying that the problem is now fixed and they just have to clear the backlog. Not sure why I now can't even log on to online banking to check whats going on

[Margalot]

Just heard on the news that it may go on past the weekend!!! I have to do my pay run again Monday for the staff, Total nightmare!!

They are even opening some branches on Sunday so must be dire technical issues! bet someones heads going to roll. Glad I'm not the technical update person/s!

 

Yes I too worked frontline branch at Nationwide, we were the lowest paid of all and yet were the customers first contact and impression. I loved my job and my customers, but we were the direct firing line for all issues of the organisation.

 

It would be nice if Natwest could loose my mortgage details though! wouldnt mind if that went missing

[dancing cloud]

I'm a huge fan of online banking generally (and not a customer of any of the affected banks), but this does sound like a nightmare, especially as it seems to take so long to sort out.

 

Deepest sympathy to the staff that have to give up their weekends to deal with all the disgruntled customers and to the customers themselves. Not sure what anyone for example in a house-moving chain has done - do you just move or does it all grind to a halt till the money's freed up again?

 

My dad muttered something about cash being good enough for him, but then he had just tried to pay for our pub lunch with cash and the girl on the till had to get someone else to process it, as she only knew how to take cards .

 

Hope you all get sorted out quickly and compensated properly

[Forestchook]

Not sure what anyone for example in a house-moving chain has done - do you just move or does it all grind to a halt till the money's freed up again?

 

I believe it would just grind to a halt (but maybe they have contingencies for this type of situation) We almost had that problem last year - a different bank failed to make the requested (by telephone) transfer of funds to the solicitor. Luckily we checked the account in the morning and realised the money was still there! The bank reluctantly conceeded they would waive the fee for the 'same day transfer' that was then required, but only when told they would be paying any 'penalty' charges the money did not get there in time . Later, we were informed (by a staff member)that they would have be liable for all the resulting costs. In a chain this could have run into thousands. Natwest maybe in for a rather hefty bill!

 

he had just tried to pay for our pub lunch with cash and the girl on the till had to get someone else to process it, as she only knew how to take cards

 

Someone I met was telling me how she could not pay for a coffee with a two pound coin because the cashier had 'never seen one before' Worse still, when she asked to speak to the manager the girl said she was the Manager!

 

N

[Snowy]

Noticed the phishing emails have jumped on the bandwagon! I got this one today:

Important Information for our customers - message timed at 12.00

 

We can confirm that all account balance information has now been updated so most customers will now be able to view an up to date balance.

Some services online are still unavailable and some customers may still be impacted.

 

please kindly proceed via attached file to automatically update your records and gain complete access back to online banking service

[jess1merlin]

Have just got back from a weekend away and checked my account, it seems all the debits have managed to be taken from my account but none of the credits have gone onto it. I am lucky in that I have an overdraft limit on my account so I am still able to use my card - not sure for how long though at this rate. If I could get hold of the RBS representative who keeps saying they are sorry and working so hard to resolve the problem I think I might have to slap her. She now says they will have problems till the end of the week

[The Dogmother]

That will be interesting seeing as it's pay day at the end of the week.

[Chook n Boo Mum]

Expenses should have gone in last week...and haven't ...wages this next week....

 

DH checked the work NW bank account this afternoon, it says the money has been sent...my bank account says otherwise....I assume all our purchase ledger payments will be in limbo too...not good

 

Hope it's sorted quickly....

[kazmac]

We're with RBS (unfortunately - have hated them with a passion for years). We don't have any account 'activity' towards the end of the month, so don't know if we're affected by all this yet; but my salary is due to go in this Wednesday. My husband's on Friday. I don't know if it will or not ......

[freddie]

I've just driven into town(20 minutes), and requested cash to the value of ... to be ready for my collection on Thursday am, to pay the staff, as I really have my doubts it will be sorted out evn by then.

The cashiers agreed with my plan.

It's a pain, as it has to come from the wrong account, but the staff have worked hard for it, and should not be inconvenienced.

Banks are all the same, so it's pointless getting excited

[WitchHazel]

I'm an RBS customer, so I have been affected by this.

 

Obviously it would have been better if there hadn't been a technical problem at all.

 

However given that there has been a problem, I think they have handled it well - as well as is possible under the circumstances. Of course it's horrible for the people who haven't had payments credited, or payments sent out. But I think the Bank seems to be activey trying to do things, they are communicating well, they have been very upfront in saying that they will reimburse anyone who is out of pocket.

 

I know it doesn't make up for being inconvenienced, or worse, but I'm not sure what more they could be doing right now.

 

Part of the reason I feel this way is that I am also a Tescobank customer and was affected by their cockup last year. That was an example of how NOT to handle this sort of problem. It was appalling. They were slow to react, slow to sort it out, slow to communicate, slow to put extra staff on the call centre, slow to reassure, quick to keep incorrectly saying the problem had been fixed, and slow to offer any form of financial reimbursement to people affected.

[The Dogmother]

I have to say that I haven't heard anything from Natwest about the problem and my debit card still works

[Chucky Mama]

Noticed the phishing emails have jumped on the bandwagon! I got this one today:

Important Information for our customers - message timed at 12.00

 

We can confirm that all account balance information has now been updated so most customers will now be able to view an up to date balance.

Some services online are still unavailable and some customers may still be impacted.

 

please kindly proceed via attached file to automatically update your records and gain complete access back to online banking service

 

I've had a few of those today. I don't have a Nat West account. Then again I don't have a Santander or any of the other bank accounts that I keep getting emails from

[Lesley]

I have to say that I haven't heard anything from Natwest about the problem and my debit card still works

 

I struggled to use Carl's pre-set details to pay online for his train ticket for tomorrow and had to change the details and use my Co-op card instead He phones me once he's about to get on the train home and knows he'll be required the next day and he collects his ticket from the machine on his way out.

[The Dogmother]

Speaking to a techie friend, it seems that what (allegedly) happened was that they were adding a patch or update to the systems and failed to back up before they started so that some data was lost and they are having to do a system restore in an attempt to recover the lost data (transactions).

 

That's just what the theory is in techie-land though.

[freddie]

I feel so sorry for the branch staff, most of whom are lovely, and really fed up!

I'm sorting wages this week. Joy!!

[hilda-and-evadne]

... That's just what the theory is in techie-land though.

 

I am beginning to find that less believable. It is taking too long to fix. The Government is too quiet. Stories about the upgrade that went wrong don't stack up and could be "placed" in the techie media like The Register as a distraction.

 

I think it was a cyber-attack, like those the head of MI5 has been describing

 

http://www.telegraph.co.uk/news/uknews/terrorism-in-the-uk/9354373/Cyber-crime-a-global-threat-MI5-head-warns.html

 

I think a hacker script was written and activated that drained the bank of money. The only way to stop the haemorrage would have been to stop the script, and that would have corrupted the data files. Which are now having to be gone through and fixed by human beings. Which is why credits appear and then disappear because credits and debits are in separate data files.

 

I am not directly affected, this time, but reading about other people's experiences is very sobering.

[hilda-and-evadne]

From Sky News

 

http://news.sky.com/story/952931/fraud-ring-in-hacking-attack-on-60-banks

 

Sixty million euro has been stolen from bank accounts in a massive cyber bank raid after fraudsters raided dozens of financial institutions around the world.

 

According to a joint report by software security firm McAfee and Guardian Analytics, more than 60 firms have suffered from what it has called an "insider level of understanding".

 

"The fraudsters' objective in these attacks is to siphon large amounts from high balance accounts, hence the name chosen for this research - Operation High Roller," the report said.

 

"If all of the attempted fraud campaigns were as successful as the Netherlands example we describe in this report, the total attempted fraud could be as high as 2bn (£1.6bn)."

 

The automated malicious software programme was discovered to use servers to process thousands of attempted thefts from both commercial firms and private individuals.

 

The stolen money was then sent to so-called mule accounts in caches of a few hundreds and 100,000 euro (£80,000) at a time.

 

 

Under the mattress looking better than ever.

[whoopsie]

My OH is one of the technical bods trying to sort this mess out - it's not fun at home at the moment.

 

And to top it off he might get made redundant next week

[chickencam]

What a nightmare for you ((hugs))