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merlina

another ebay gripe.....

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Grrrrr!

I bought an item as new on ebay. I specifically asked (as I always do) whether it had been treated with febreeze or similar as I'm allergic. I was told not.

 

Then the parcel arrived. It stunk of febreeze. Open a tiny corner of the plastic and the smell almost knocked me out - good job I've learned to do this outside these days!

 

Plus the seller charged 5.99 to send the £10 item by an expensive courier when it could happily have gone in the post for £2.60.

 

So I left neutral feedback. Not negative, but a factual neutral.

 

The response was a vitriolic, abuse and plain nasty email from the seller questioning my sanity and right to live on the earth - among others.

 

He also left feedback calling me a liar and insane. So I contacted ebay 1st thing and had that removed from my profile.

 

Now it looks like he's done the same thing - my very reasonable neutral feedback has gone. I called ebay on their expensive 0845 number and was told they could not tell me the reason why their appeal team agreed to remove it.

For an easy life I suspect!

 

I'm a good ebayer - last week I even sent someone more money to a seller because not only had they grossly undercharged on postage, but when I got the parcel it was worth many many times what I had paid and they had put so much care and effort into packaging lovely crafted pieces which must have been heartbreaking for them to let go for so little. So I sent more than double what I had paid - where's my god ebay karma please! :lol:

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I feel for you! I buy and sell on E bay..not masses but just bits and bobs, mainly for the boys and am very particular about what I sell. Sadly its clear that others are not!

 

Like you, I ask questions before I bid and have found, on several occasions recently, that there are not always answered truthfully. As E bay relies on openness and honesty its sad that some people abuse this! Such is life and E bay don't always deal with this in the most upfront manner....I guess its a risk we take! :shock:

 

Because of these recent bad experiences I am scaling back e bay and either selling on Gumtree, donating to charity shops or just passing things on.

 

I have refunded postage when I have over estimated and had little/no thanks for it :wall:

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/sigh

It seems that whoever shouts loudest to ebay's CS wins.

I know I shouldn't let it wind me up .. but I'm not good at being zen and laid back at the best of times :twisted:

Apparently my refusal to accept their offer and the making of a counter offer is me attempting to bully, harrass and intimidate them.

Grrrrr!

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Was his rant a response to the feedback you left (IE, on his feedback page, under the feedback you left) or feedback that he actually left for you?

Because if a response to feedback is removed,it is standard practice to remove the entire feedback thread, including what the response was to.

Are you able to leave more feedback for him now, if the feedback you initially left was removed?

 

If you get into a situation like this again, then the very first thing to do is to contact the buyer & open a case. That way ebay can see all of the correspondence between the 2 parties as they try to resolve the issue.

Also you could have copied & pasted his email to you, so eBay saw that too 8)

They take a VERY dim view on anyone harassing anyone else by email, & chances are he would have got a warning.

 

Another good thing is that should the other party fail to respond at all to a case that has been opened against them, after 30 days eBay automatically refund you the entire amount,including postage. They do often just stick their heads in the sand & hope it all goes away!

I never leave feedback until the case has been resolved, as it is less likely to be pulled by eBay if they have the entire correspondence to look at.

Hope this helps :D

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No - the response he left was in an ebay message to me and in feedback on my ebay profile.

 

Ebay removed the feedback he left on my profile, and later on, when he complained, removed the feedback I'd left - but say they cannot tell me why or what rule it broke (it didn't - it was very mild)

 

I have opened a case and he is sending me rants accusing me of bullying him into doing what I want

 

The latest development is that he says he has gone to the police and has an incident number over my 'fancy language' (which is apparently to bully him) and 'threats'. Said threat was 'see you in court'

 

ho hum!

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No - the response he left was in an ebay message to me and in feedback on my ebay profile.

 

Ebay removed the feedback he left on my profile, and later on, when he complained, removed the feedback I'd left - but say they cannot tell me why or what rule it broke (it didn't - it was very mild))

 

I have opened a case and he is sending me rants accusing me of bullying him into doing what I want

 

The latest development is that he says he has gone to the police and has an incident number over my 'fancy language' (which is apparently to bully him) and 'threats'. Said threat was 'see you in court'

 

ho hum!

 

Well, he sounds like a right pain in the bum!

 

eBay need to tell you exactly why they have withdrawn the mild feedback you left for him. Can you tell us what you said exactly?

They are usually VERY reluctant to remove feedback unless it is defamatory, obscene or the like, so I for one would love to know their reasons. I would also insist on being able to leave another lot of feedback for him once the case is settled (would be tempted to neg him this time, for being a bully!

 

I am glad you have opened a case - it is by far the best thing to do, but it is usually better to leave it until the case is settled before leaving feedback, as people can be less inclined to be helpful if they think they have been left unfair feedback, even if it is only neutral,factual & correct.

 

Any feedback which mentions the Police of court is always taken down - I know he said these things to you in eBay messages. He sounds a bit dim, to be honest :roll:

I reckon his back is up, he knows he is wrong & he is in defence mode. Pillock, as Clare said!

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I think we've now established that it's a woman trading under her partner/some man's name (is that allowed?)

 

ebay have said they won't tell me why they withdrew the feedback - apparently this is confidential.

 

Have no idea if I can leave feedback once the matter is sorted

 

The seller keeps sending me barking mad messages, and if i reply I get a 'no comment as instructed by staffs police' response

 

i was cross- now it's so ridiculous it's just about funny!

 

I wish there was a way of making ebay make a decision sooner rather than later.

 

This person has 1200+ positive feedback - but leaves a lot of very nasty feedback for other people for minor transgressions. It's a bit creepy that someone like that has my address!

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I find it a bit odd that your overall rating is based on the combination of buying and selling. It should only display the rating based on what role you are in for that transaction.

 

I have learnt to wait and leave feedback after mine has been left. I've only once left negative feedback and I opened a case as well although ebay wouldn't tell me what transpired due to 'confidentiality' :roll:

 

I was buying two lots of furniture and hiring a van which the seller knew, bought table, chairs and sideboard from one seller and stopped on way back to collect a cupboard from a different seller. He struck us as odd from the start, but we loaded up cupboard and were about to go when he asked for the payment. In my confusion I nearly handed over money thinking I must have only paid for the other set of furniture. Then sense kicked in and I checked my email on my BB and saw 2 payment receipts to paypal. It then took ages as he tried to say he didn't have a paypal account so hadn't received the money. Eventually we just said we're going take it up with ebay whereupon he 'remembered' an old paypal account and said it must have gone in there.

 

I left him feedback that he tried to trick u into paying twice and it has not been removed

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