Cinnamon Posted October 8, 2007 Share Posted October 8, 2007 I bought a nice Cardi on Ebay - not expensive, but brand new,with tags & listed as being in perfect condition. It came, I loved it, it fitted well...............then I had a closer look & found a big hole So, I took it to my repairs place who can fix it for £5, which isn't bad & contacted the seller asking if she would consider refunding me that amount to cover the cost of the repair being done. She won't. She will only refund me in full upon its return, plus the amount it will cost me to post it back to her Seems daft to me - she is offering to refund me over £20, rather than £5. Thing is,I love the cardi & really want to keep it, so I guess I will have to cover the repair cost myself. Why are things in life never simple? Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted October 8, 2007 Share Posted October 8, 2007 It does seem a bit daft. Quote Link to comment Share on other sites More sharing options...
Guest Posted October 8, 2007 Share Posted October 8, 2007 There's always one Quote Link to comment Share on other sites More sharing options...
Snowy Posted October 8, 2007 Share Posted October 8, 2007 Would it be worth takng a photo of it and explaining? I wonder if they have that policy in case people report breakages that are not genuine? I once refunded someone for quite an expensive ornament that they said was damaged in the post. But they never sent a picture or returned it and I sometimes wonder if I'd been had. Now I would err on the side of refusing a refund without evidence, even though it seems a bit harsh. Quote Link to comment Share on other sites More sharing options...
Paola Posted October 8, 2007 Share Posted October 8, 2007 How silly Sound advice from Snowy I am having an ebay hooo harrr at the mo I sold something a little under two months ago and the buyer is saying that he has only just had time unpack it and put it together because he spent the summer in Thailand Am I being mean by not giving him a full refund? I think two months is pushing it Have offered some money back, ho hum Quote Link to comment Share on other sites More sharing options...
Olly Posted October 8, 2007 Share Posted October 8, 2007 Snowy has made a good point - the seller can't be sure that it's genuine, which is probably why she's taken the 'all or nothing' approach. I think she should offer to refund the postage if you returned it though, if she sold something with a hole in! I think if you really like it, then you might as well pay £5 to get it fixed, and keep it ... I would make the point in feedback though that she sold something that wasn't as described. If she had checked it carefully before selling, this wouldn't have happened. What a shame ... I have had some really good Ebay experiences, but there's always one. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted October 9, 2007 Author Share Posted October 9, 2007 Would it be worth takng a photo of it and explaining? Forgot to add in my first post that I have already sent a photo. And by agreeing to a full refund she has acknowledged that the item is damaged. She is outright refusing to cover the repair cost as she says it was cheap enough already. However, I paid for a cheap PERFECT item She has now outright refused to consider anything other than a full refund, so I guess I have no choice but to return it & start cardi shopping again Quote Link to comment Share on other sites More sharing options...
Clash City Rocker Posted October 9, 2007 Share Posted October 9, 2007 The problem with postage is not just at ebay. I bought 2 tickets for White Stripes gig at B'ham NEC Oct 2007, the gigs been cancelled by White Stripes due to illness. Returned my tickets by recorded delivery (£ 2.20) to NEC box office for a £ 69.00 refund ( £31.00 per ticket plus £3.50 booking fee each ticket). I only got refunded back £62.00. No booking fee refunded. In total I've paid out £71.20 only got £ 62.00 back. lost £ 9.20 without leaving the house. Brilliant Quote Link to comment Share on other sites More sharing options...
Snowy Posted October 9, 2007 Share Posted October 9, 2007 Would it be worth takng a photo of it and explaining? Forgot to add in my first post that I have already sent a photo. And by agreeing to a full refund she has acknowledged that the item is damaged. She is outright refusing to cover the repair cost as she says it was cheap enough already. However, I paid for a cheap PERFECT item She has now outright refused to consider anything other than a full refund, so I guess I have no choice but to return it & start cardi shopping again In that case sounds like she is being downright awkward! Send back the cardi and leave negative feedback. You did what you could! Hope you find a nicer cardi Cinnamon! Clash - I've noticed that booking fees for these concerts seem to be rising these days. And it's a poor do when you don't get them refunded. Quote Link to comment Share on other sites More sharing options...
Geoid Posted October 9, 2007 Share Posted October 9, 2007 She is being very strange. Most sellers would refund a bit, it is cheaper! what is the sellers name? just to look at the feedback Quote Link to comment Share on other sites More sharing options...
redfrock Posted October 9, 2007 Share Posted October 9, 2007 maybe she wants it back so that she can sell it again ... and again ... and again I've had some grot experiences on Ebay as has OH. I think its the fact that I always expect people to be as honest as we are and are then most uoset when I find out they're not (like the 2 sellers who claimed never to have received my cheques and then cashed both when I sent replacements - the bank wanted to charge me mor eto cancel them than the items were worth ) Now I only pay by - even though I know that too has its horror stories Quote Link to comment Share on other sites More sharing options...
Martin B Posted October 9, 2007 Share Posted October 9, 2007 You only ever pay in chickens, I was told that chicken keepers could be mad, but your clearly the most insane I've ever come across. Quote Link to comment Share on other sites More sharing options...
superjules Posted October 9, 2007 Share Posted October 9, 2007 Now I only pay by - even though I know that too has its horror stories You pay with chickens? Quote Link to comment Share on other sites More sharing options...
redfrock Posted October 9, 2007 Share Posted October 9, 2007 oh no - I was abbreviating PayPal - didn't realise 2 'P's would bring up a chook! Quote Link to comment Share on other sites More sharing options...
sparkleeeeee Posted October 9, 2007 Share Posted October 9, 2007 Quote Link to comment Share on other sites More sharing options...
Snowy Posted October 9, 2007 Share Posted October 9, 2007 Maybe we could start our own co-operative trading system here! Hmm the opportunities are endless, lets see: = 5 lbs seed potatoes = 2 bottles sloe gin GNR = a recycled bag PP PP = an original painting Any more ideas? Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted October 10, 2007 Share Posted October 10, 2007 We've got the market place! Very useful. Quote Link to comment Share on other sites More sharing options...
