4m x 3m Omlet pen, cube, new auto door still boxed and coop light

[bluekarin]

Hubby had a phone call from the bank this evening telling him someone had transfered, over the phone!!!! a load of money from our business account! He did order some things earlier this week from a company he has used before lots of times, so we think that is where the card info was obtained. But how did they also get the answers to his personal questions? He is getting a phone call on Monday about it, so I really hope it can be sorted out and we get our money back. Meanwhile, he's cancelled all the cards linked to the account, so we can't take money out, or pay any in. I will say he went to the bank website to get the phone number and phoned them back, just to make sure it was actually from the bank, which it was.

 

I always thought we'd be okay. Just goes to show no one is safe.

[Chickvic]

How awful I hope you can get it sorted quickly.

[WarrensWorld]

Trust in God, But tie up you're Camel

[Cooks]

thieving so and so's!

[Seagazer]

Thats terrible, I hope you manage to sort it out.

[Tiggy]

that happened to me once with an Egg account (honest) the investigator at the bank asked if I would let them use my account to trace where the theives were working from, very scary watching all that money come & go on line, not ALL my money you understand they were using UK accounts to bounce money around & then out of the country. I could see £1000s going in & out of my account on screen & then disappearing - very scary, once they were caught I closed down the account

[ClaireG]

Hope the bank can sort it quickly.

[Egluntyne]

Crikey! I hope it can be sorted out quickly.

 

The fact that the bank rang your OH suggests that they smelt a rat.

[mags]

hi

I got my money back within 2 weeks when some money taken out via a card.

if they had made unsual transactions on the account then the telephone banking team would have reported to fraud that odd happening going on

 

 

mags

[MedusA]

This happened to DD recently. Someone used her bank account to by air tickets from Ryan Air to the value of nearly £500. If it's any consolation, it was dealt with very quickly, she got the money back straight away and she's waiting to hear back from the bank if they caught the culprits and if she needs to give evidence.

 

It's scary when it happens though, isn't it? I hope it works out for you. *hugs*

[Guest]

that happened to me once with an Egg account (honest) the investigator at the bank asked if I would let them use my account to trace where the theives were working from, very scary watching all that money come & go on line, not ALL my money you understand they were using UK accounts to bounce money around & then out of the country. I could see £1000s going in & out of my account on screen & then disappearing - very scary, once they were caught I closed down the account

 

 

This happened recently to my husband who had a phone call from Egg to say had he made xyz transactions and he hadnt! Then they sent him two identical replacement credit cards..so we wondered what was going on????

 

The only good thing is they had picked up on it first(well I hope it was them indie

[Valkyrie]

Good grief - hope they get caught the blighters (toned down language for the forum!)

 

Tiggy, glad it was sorted, but in a strange way it must have been a little exciting to be part of a trap. Revenge in the making.

[LisaP]

I had my card details stolen last week - bank phoned to say that luckily the thieves had only got away with one payment. It got noticed when they tried a second, much larger payment - apparently because I'm such a creature of habit with my payments it stuck out like a sore thumb

 

The bank are refunding the payment and I've had to have a new card and pin and although infuriating, not as serious as your situation - I hope you get yours sorted out smoothly and soon.

 

Lisa P

[Lewis]

The bank once cancelled my Dads card because someone had used it in Japan ... it was him and he tried calling back and had to wait until he got home to sort it all out, luckily it was on the last day when paying for the hotel.

He asked why they didn't phone to check who it was first and they just said they would next time

[Kirstine]

lwescott

 

Some banks (like ours) require you to tell them when you go abroad. However, this is written so deeply in the small print that people only tend to find out when it goes wrong.

 

One day OH phoned me - had I requested a new PIN? The bank had phoned him concerning a suspicious request, and I think he thought I had forgotten my PIN and been too embarrassed to tell him! It was only then that he realised his wallet had gone. Someone must have pinched his wallet and found the card was useless without the PIN, then phoned the bank to have it resent to a different address, which thankfully triggered the phone call.

 

Irritatingly our bank has a policy of issuing 2 cards with the same number on the joint account (we each have the capacity to change our PIN independently though), so we couldn't cancel OHs card without cancelling mine as well. I had to go to the cashpoint and withdraw enough to tide us over so he could cancel the cards.

[bluekarin]

Well, it appears that the money was taken from the account by someone who works in the bank They are doing an internal investigation, which smacks to me very much the government investigation their own expenses claims. But we shall see. He spoke to the police, and it seems they can't do much. They have taken down details and started a Storm (!?) investigation.

[Cooks]

IN the bank??!! that's not very reasussing

[bluekarin]

IN the bank??!! that's not very reasussing

 

nope it's not Its not in our actual branch, more from one of their call centres.

[Cooks]

even still, they harp on about how security concious we have to be and it's one of them! I wonder how many other people are affected by this thief.

[redhotchick]

I hope they take legal action against the person. An "internal investigation" might just lead to the person being fired. Worrying.

[Valkyrie]

Once a clerk has been caught stealing, they will be fired - it is probably likely that the police will be involved as the thief will most definitely be caught. If concience gets the better of them and they fess up before the theft is noticed, they will also be fired on the spot, but no further action taken, but it depends on the inspection unit - which the managers have to refer to. It may have all changed by now, but it sounds as though this would end up in court.

[Olly]

Financial institutions take a strong line against this sort of thing, and because they have to comply with FSA regulations they cannot afford to cover up or ignore any theft. Police involvement is almost inevitable if there is proof that someone there was involved in a theft. The courts also treat cases such as this very seriously, because theft from an employer (or the employer's customer) is a breach of trust. This all assumes that the person working there is still there, and can be traced however. They may have set up the thefts and then done a runner.