BarbaraJ Posted January 8, 2011 Share Posted January 8, 2011 Well my hoover semi died on me, i can use it on hard floors not on carpet. A right pain but i couldn't find the receipt anywhere but know there is a 5yr guarantee. Well i rung them, gave them the hoovers id number and after me telling them i couldn't remember where i purchased it (somewhere online) and couldn't find the receipt they said that model was made in 2008 so my guarantee could run from then and they are sending the bit i need Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted January 8, 2011 Share Posted January 8, 2011 I seem to remember them doing something similar for me a few years ago . Great customer service . Quote Link to comment Share on other sites More sharing options...
ubereglu Posted January 9, 2011 Share Posted January 9, 2011 That's really good of them and great customer service too. My uncle went to School with James Dyson! Quote Link to comment Share on other sites More sharing options...
whoopsie Posted January 10, 2011 Share Posted January 10, 2011 My Dyson is fab. I have dropped it, blown up (yes really, flames and everything) the motor and generally trashed it but it refuses to give up on me. Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted January 10, 2011 Share Posted January 10, 2011 I have one of the smaller models and it was brilliant when I first got it but I am not as impressed now. I think that there may be something wrong with it. After reading these rave reviews about Dyson customer service I am going to give them a call Quote Link to comment Share on other sites More sharing options...
Willow Posted January 10, 2011 Share Posted January 10, 2011 Book a service - it's not cheap but we got almost every part replaced for a standard cost. Service guy was great. You do have to pay extra for a new filter. Like a new machine again and has continued to perform well ever since despite plaster dust etc Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted January 10, 2011 Share Posted January 10, 2011 I actually got a call last week from a local hoover repair firm offering a service for £15 (Dyson must have given them customer details). Unfortunately, a few parts did need replacing so it cost me £90 in total but it's a 4 yr old hoover which only cost me £200 from Amazon and they're £300 now so I reckon it's worth it. Quote Link to comment Share on other sites More sharing options...
chickencam Posted January 11, 2011 Share Posted January 11, 2011 giving the filter a good wash every few weeks makes a big difference, especially if you have fine dust like wood ash to clean up. Quote Link to comment Share on other sites More sharing options...
Willow Posted January 11, 2011 Share Posted January 11, 2011 The nice thing about the Dyson service is it is the same cost however much needs replacing. In my case it was almist everything Quote Link to comment Share on other sites More sharing options...
Valkyrie Posted January 12, 2011 Share Posted January 12, 2011 I love my Dyson - apart from it biting me - it gives me electric shocks now and again. Or perhaps it's me giving it electric shocks - I have a tendency to zap people without hoover in hand. Although I think it's the rubbish carpet's fault really. Quote Link to comment Share on other sites More sharing options...
whoopsie Posted January 12, 2011 Share Posted January 12, 2011 Ouch! I agree about rubbish carpets - I got one with a high nylon content and was forever blaming the hoover until I figured it out. I get the odd shock on that one too, it's fine everywhere else. Quote Link to comment Share on other sites More sharing options...
CatieB Posted March 9, 2011 Share Posted March 9, 2011 I too have to sing the praises of Dyson customer services. My machine has stopped sucking up and obviously had a blockage in the pipe. I checked and although I am within the 5 year guarantee period (just) it doesn't cover blockages. So I rang them to see if they had any tips on how to unblock it as it was in a totally inaccessible place near to the electrics - as I have a motorhead model... As a gesture of goodwill they are going to replace the whole part as they didn't want me to poke anything in the pipe in case I hurt the electrics or myself. Given that its an electrical part and massive thats not a cheap option and it was offered without question. IMPRESSED Quote Link to comment Share on other sites More sharing options...
Sheilaz Posted March 10, 2011 Share Posted March 10, 2011 I have one of the smaller models and it was brilliant when I first got it but I am not as impressed now. I think that there may be something wrong with it. After reading these rave reviews about Dyson customer service I am going to give them a call Is it the really lightweight purple and white model? I've only had mine a few months and thought it was great, I really like Dysons and had a larger model before LSH broke it. We now have separate vacuum cleaners and I thought this one would be handy for me, it's no trouble to empty more frequently. Now the suction is very low, and I can't think why. I'll be interested to hear how you get on, I keep looking at mine wondering if I've forgotten something. I'm pleased for all of you who've had good customer service, that's great. Quote Link to comment Share on other sites More sharing options...
AJuff Posted March 10, 2011 Share Posted March 10, 2011 I love my dysons!!! Yes Dysons as I have an upright downstairs and an animal upstairs . . well it saves carrying up and down the stairs . . . . and two people can vacuum at the same time if they want . . . . . Quote Link to comment Share on other sites More sharing options...
sparkysmum Posted March 12, 2011 Share Posted March 12, 2011 so impressed with everyone's comments that I've just arranged to have mine serviced. Quote Link to comment Share on other sites More sharing options...
percy049 Posted March 12, 2011 Share Posted March 12, 2011 I think our Dyson's had almost all of it's parts replaced .... for free though in the guarantee! I didn't know James Dyson was from Cromer.... thats only about 30 miles from me! Quote Link to comment Share on other sites More sharing options...
Deb Dav Posted March 12, 2011 Share Posted March 12, 2011 Well what can I say.... We have had our Dyson for 16 years!! And all I do is wash the filter out once a month We have used it to hoover up soot, cement, bricks, even hoovered the eglu/cube out with it..... Quote Link to comment Share on other sites More sharing options...
Sheilaz Posted March 13, 2011 Share Posted March 13, 2011 ...and my lightweight model has come back to life with a thorough clean of both filters, I'd missed the second one before. They probably need washing more frequently than the full size model but it's an easy job. Quote Link to comment Share on other sites More sharing options...
