Chicken bald back

[Chickendoodle]

I bought 16 balls of a lovely jade colour in Debbie Bliss dk wool to knit myself a jumper - at considerable cost as it is very expensive wool ! Finished the back of a very complicated cable pattern and spread it out to look at in and horror of horrors the dye on the last ball was considerably lighter.

 

The wool was ordered via my local shop as they did not have enough in stock so it came direct from the warehouse. All the dye lots were the same and I started knitting it within a week of it arriving. The next 2 balls I looked at were also different shades from each other. I nearly cried!

 

I took lots of photos (will try to post later) and took the whole lot into the shop on Saturday. They were also horrified and decided the best thing to do was to fedex the whole lot to Debbie Bliss - including my knitted piece. Will be interesting to hear what they have to say.

 

I have been knitting since I was a child - 50 years or so - and this is the first time I have ever come across this in the same dye lot.

 

I am just glad that I started knitting it so quickly as I have a wool cupboard with lots of different projects lined up so it could have been there for months. As it was I still had the receipt in the bag and the shop remembered the order anyway

[Space Chick]

Oh no, that's awful

 

And you are right, it is a very expensive wool

 

Hope you can get some kind of resolution.

 

How frustrating though when you have invested so much effort in knitting so far.

[Jennifer Jane]

That is awful after so much effort. I had a similar problem after ordering online from a well-known supplier. Like you I had started knitting the garment straight away which is unusual for me. Unlike you I didn't check the batch numbers before I started, though it wouldn't have made a lot of difference either. There were a few joins in the first ball and after one of these joins (about halfway through the ball) there was a shade change - I didn't notice straight away because I was knitting in artificial light. When I noticed I got the next ball out and found that not only did the second ball have a different batch number, it also had a different design of label, so should have been easy to spot (to me had I bothered to check, and certainly to the packer who should have checked). So I was one and a half balls down. I rang the supplier and of course they had no more of the same batch left so I just had to send the odd ball back for a refund. I ended up knitting shorter sleeves and have a slight colour change at the back it was already a cropped jumper, so I couldn't make it shorter in the body. It was very disappointing and needless to say I haven't used the supplier again, and I wouldn't buy that brand of wool.

 

I hope you get it sorted out...

[Chickendoodle]

Her are a couple of views of the jumper back - the top quarter is lighter

 

 

 

And the next 2 balls of wool, which don't look the same

 

 

It was the first time I had used a chart for cabling and I was so pleased with myself. 2 weeks work

 

Sorry if the photos are too big, I have made them the smallest size possible in protobucket (I think)

[Space Chick]

I'm gutted for you as that is really complex and impressive work

[Cat tails]

How aweful! Hope they will have a appropriate answer quickly.

[Plum]

Beautiful work. What a shame

[bluekarin]

How utterly gutting! I love the work you have done, but how disappointing that has happened. I can't only just see the shade difference on my iPad, but it's not great at seeing colours anyway. But the point is you shouldn't see any difference at all. Hope they can resolve it for you. Such a shame that you can't rely on the dye lots to be the same. I think I would actually be hopping mad

[Chickendoodle]

Well so far all Debbie Bliss have offered to do is replace the wool. I am not normnally a person who makes a fuss but I really don't think that is good enough. If I hadn't used the wool that would have been fine but I had worked for 2 weeks on the pattern.

 

At the moment my local shop are speaking to Debbie Bliss about it. None of this is the shop's fault and I have told them I am happy to take it on myself if they don't get anywhere. I am not after the moon, I would be quite happy with a refund for the faulty wool and a replacement set of wool. I don't think that is unreasonable.

 

Will wait a bit them maybe post something choice on their f/b page

[bluekarin]

That sounds reasonable enough. They should be able to tell from the standard of your knitting you aren't a beginner and know what yarn should be like etc. I shall like their FB page to see what they say, if you end up posting Good luck!

[kinsk]

I am not after the moon, I would be quite happy with a refund for the faulty wool and a replacement set of wool. I don't think that is unreasonable.

 

 

I think that would be a very fair expectation and the least they could offer as a goodwill gesture.

[Chickendoodle]

Finally got it sorted - Debbie Bliss are sending me 2 packs of wool (20 balls) - apologised profusely and said they weren't aware I was unhappy! Didn't take a lot of imagination on their part.

 

Happy with the result but they should have done it in the first place

[Luvachicken]

Glad you got it sorted.

Are you going to be knitting the same pattern ?

It was extremely nice

[Purplemaniacs]

Glad that they sorted it out in the end.

 

Chrissie

[Chickendoodle]

Glad you got it sorted.

Are you going to be knitting the same pattern ?

It was extremely nice

 

Not sure if I can face it again. I have put the wool away for the time being as I am making something else and will see how I feel in a few weeks.