Louise Posted April 17, 2008 Share Posted April 17, 2008 Working fine for me Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted April 17, 2008 Share Posted April 17, 2008 I tried again in work this morning and still no joy - have used the email for help facility as I can't for the life of me work out why it won't work. Quote Link to comment Share on other sites More sharing options...
Guest Posted April 17, 2008 Share Posted April 17, 2008 Worked for me too I used my work email address but had no idea of the password, so I had to ask for a new password and then change it on my details, so thiss bit was easy to use as well Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted April 17, 2008 Share Posted April 17, 2008 Matt's looking into it now... I think the problem is because I've never ordered online from Omlet, and so don't have an account/password. Quote Link to comment Share on other sites More sharing options...
Tina C Posted April 17, 2008 Share Posted April 17, 2008 I eventually remembered my password and it worked fine. My most recent order is not on there - but I did it over the phone so maybe that's why? Clare as it says you exist why don't you tick the forgot password box - that is what I was going to do until I had a flash of inspiration. Quote Link to comment Share on other sites More sharing options...
harveypup Posted April 17, 2008 Share Posted April 17, 2008 No problems here Quote Link to comment Share on other sites More sharing options...
AMO Posted April 17, 2008 Share Posted April 17, 2008 I had to create a new account as it did not recognise my email address Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted April 17, 2008 Share Posted April 17, 2008 Matt has just sorted mine out (thanks Matt) it seems that my email addy had been entered onto the database with some uppercase letters in it - he's changed that now, gave me a new password too. Quote Link to comment Share on other sites More sharing options...
matt_b Posted April 17, 2008 Author Share Posted April 17, 2008 Thanks for the feedback so far everyone - it's been very helpful! Having ordered via the website isn't a requirement for using the accounts area - if you've ordered over the telephone and gave your e-mail address as part of your details, you should be able to use the 'Forgotten Your Password?' link to get a new accounts password. (Login details for the accounts area are seperate to the forum!) Ginette: I've made a minor change to the login page so tabbing through the fields now works correctly. I'm a little concerned about your description of the text getting jumbled on the login page - could you give me some details about what operating system and web browser you're using? Quote Link to comment Share on other sites More sharing options...
Geoid Posted April 17, 2008 Share Posted April 17, 2008 The technical help link at the bottom of the log in page doesn't work.... Quote Link to comment Share on other sites More sharing options...
matt_b Posted April 17, 2008 Author Share Posted April 17, 2008 The technical help link at the bottom of the log in page doesn't work.... Ooops - well spotted! Should be sorted now. Quote Link to comment Share on other sites More sharing options...
Charlottechicken Posted April 17, 2008 Share Posted April 17, 2008 It works fine for me now (easy when you use the right password ) I haven't spent any money at Omlet since 23rd March 2007, so may have to browse the shop for some vital bits and pieces Quote Link to comment Share on other sites More sharing options...
muzzie Posted April 17, 2008 Share Posted April 17, 2008 I guess that I am not able to use this being a resident of the US Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted April 17, 2008 Share Posted April 17, 2008 I guess that I am not able to use this being a resident of the US I don't know Muzzie - PM Matt and ask him. Quote Link to comment Share on other sites More sharing options...
Fabergé Posted April 17, 2008 Share Posted April 17, 2008 When I click on the link, this is how the log-in page look for me. [/img] Also does not show our original purchase of the cube as this was made when visiting the Newbury show & not via the website. Quote Link to comment Share on other sites More sharing options...
deejmum Posted April 17, 2008 Share Posted April 17, 2008 Everything worked fine for me. Showed all the details of my impending delivery of my CUBE. No problems. Quote Link to comment Share on other sites More sharing options...
chrisnrob Posted April 17, 2008 Share Posted April 17, 2008 It all works fine for me. However, there is an odd little quirk: Every amount in the 'Value' column is £0.01 more than the corresponding amount in the 'Paid' column Rob Quote Link to comment Share on other sites More sharing options...
matt_b Posted April 18, 2008 Author Share Posted April 18, 2008 It all works fine for me. However, there is an odd little quirk: Every amount in the 'Value' column is £0.01 more than the corresponding amount in the 'Paid' column Rob Minor bug there - we've redone the 'view order' page and the home page so the all the invoices should reconcile now. When I click on the link, this is how the log-in page look for me. Also does not show our original purchase of the cube as this was made when visiting the Newbury show & not via the website. The layout bug occurs when you re-size the window - if you press refresh it should correct itself. This isn't a very good solution though, and we're making sure the bug is eliminated when we redesign the site. All of our orders go into the same system here at Omlet, so when customers have ordered over the phone, we effectively create an 'account' for them as part of the order process. However, if that same customer later goes and buys something via the website, they're usually (understandably!) unaware that they already have their details in the system, and create a new account - so we're finding that people often have their phone orders on one account, and the their website orders on another. We're currently working on a fix for this issue, so if you're missing any orders, drop me a PM and I'll see what I can do. Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted April 18, 2008 Share Posted April 18, 2008 Matt, can I just say that it';s great to get this kind of feedback from you, and we're all waiting 'in suspenders' to try the new system live.... what's the betting that some of us (not naming and shaming here) place orders just to see ti work???? I can't wait to be able to edit and post my hen parties myself... that'll just be the dog's doo daas and I won't have to keep bothering Johannes. Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted April 18, 2008 Share Posted April 18, 2008 I can't wait to be able to edit and post my hen parties myself.... Me too - I'm tempted to wait till I can before I decide on my next Hen Party! Quote Link to comment Share on other sites More sharing options...
hillfamily Posted April 18, 2008 Share Posted April 18, 2008 I feel you may be waiting a while I need to update my info as it still shows my eglu and of course I have a lovely new Lilac cube I will wait until we can do it ourselves :D Poor Johannes what will he do when we aren't constantly bothering him Quote Link to comment Share on other sites More sharing options...
matt_b Posted April 21, 2008 Author Share Posted April 21, 2008 I feel you may be waiting a while Aw, c'mon, I'm working as fast as I can! Quote Link to comment Share on other sites More sharing options...
Lovemychooks Posted April 21, 2008 Share Posted April 21, 2008 No problems here Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted April 21, 2008 Share Posted April 21, 2008 I feel you may be waiting a while Aw, c'mon, I'm working as fast as I can! I think she was referring to Johannes, Matt Quote Link to comment Share on other sites More sharing options...
hillfamily Posted April 21, 2008 Share Posted April 21, 2008 I feel you may be waiting a while Aw, c'mon, I'm working as fast as I can! I think she was referring to Johannes, Matt Matt you're doing a brilliant job Quote Link to comment Share on other sites More sharing options...
