The Dogmother Posted August 12, 2015 Share Posted August 12, 2015 Have you ever had a product review rejected? I spotted 2 tops that I liked in M&S's online site; and checked them out when I was in the store; one was lovely, so I bought it, left feedback online, and highlighted that it was sized VERY big - I am a size 8-10 and needed a size 6. This review was accepted. The 2nd top looked nothing like its online photo; cheap and poor quality. I left an online review saying that I hadn't bought it as the top was a disappointment when seen in reality, and poor quality. I was shocked when they rejected my review as 'not meeting the guidelines'; could this have been because I hadn't bought it? It seems a bit misleading that they appear to be rejecting unfavourable reviews. Quote Link to comment Share on other sites More sharing options...
Cat tails Posted August 12, 2015 Share Posted August 12, 2015 It might be because you ended up not buying it. But it does sound biased to only post the nice comment... Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted August 12, 2015 Share Posted August 12, 2015 That does seem a bit underhand if it was rejected for being negative. As it's M&S I'd be inclined to believe it's because you didn't buy it. Nothing to stop you saying that you did buy it, even if you didn't, presumably! Quote Link to comment Share on other sites More sharing options...
Olly Posted August 12, 2015 Share Posted August 12, 2015 It depends on what the guidelines are - may be worth checking. I say this because I had an Amazon review rejected once, when I looked closely, they say you shouldn't comment on packaging. This was a central part of my review, because it was a packet of seeds that arrived with no packet, sowing instructions, photo or anything else - I reworded my review and it passed. Some sites do prevent you from reviewing an item unless you've actually bought it, understandably, so that might be why but it's worth just looking at the rules. Quote Link to comment Share on other sites More sharing options...
gavclojak Posted August 13, 2015 Share Posted August 13, 2015 Funny enough DM I have just left a negative M&S review for a pair of slippers, I have had the same slippers for the last 10 years (I know! get a life Lisa) but the new ones I purchased went back. The stitching was knotted right next to the side of your foot and rubbed constantly and gave me a blister within hours. I have checked the others in store and they are the same so i assume the supplier has changed? I am waiting to see if that review is rejected now! I would email customer services and ask what is going on.... Quote Link to comment Share on other sites More sharing options...
Olly Posted August 13, 2015 Share Posted August 13, 2015 If you look at the M&S website, it's clear that they don't only post favourable reviews. However their guidelines say that you should only review items you have bought, used or tried on. If you didn't actually try it on, and that was clear from the review, that might be why. Try rewriting and resubmit? Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted August 13, 2015 Author Share Posted August 13, 2015 I am sure you're right Olly. I had a quick look yesterday and couldn't see the top online any more Quote Link to comment Share on other sites More sharing options...
Bramble Posted August 14, 2015 Share Posted August 14, 2015 I had a review rejected by Argos once, they said it contained "Customer Service issues" that required investigation - it didn't - it related to a camera I had bought for my (then) 12 year old nephew - he chose it, but I was somewhat horrified when we got it home to find the back of the camera was pink - like most boys of that age, he wasn't too thrilled and I left a review to that effect as nowhere in the blurb did it mention any colour other than black or silver. Argos didn't publish the review and as far as I'm aware, they didn't investigate either ... Quote Link to comment Share on other sites More sharing options...
