sadietoo Posted September 15, 2014 Share Posted September 15, 2014 I was out with dd yesterday afternoon and she wanted to buy some new trousers for work so we found ourselves in M and S. Neither of us are big in the hip department (if only I could say the same thing about my tummy) and we both have quite slim legs so m and s are not usually cut right for us. . So we were about to give up after trying on six pairs that were awful when the lady in charge of the changing room offered to get us an assistant to help. The assistant took one look at Dd in one of the unflattering pairs we had chosen and then went off and came back with three pairs of trousers that looked fabulous on her. So well done Chichester M and S ! I m just posting this because I didn't even know they offered a service like that and thought you might not either! Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted September 15, 2014 Share Posted September 15, 2014 What great service . I could do with someone like that in every clothes shop I go to . Quote Link to comment Share on other sites More sharing options...
gavclojak Posted September 15, 2014 Share Posted September 15, 2014 It would be nice to email the manager or even head offuce, always nice getting feedback, Quote Link to comment Share on other sites More sharing options...
Margaret Posted September 15, 2014 Share Posted September 15, 2014 Will passit on... I err...... work in Head office. Quote Link to comment Share on other sites More sharing options...
Margaret Posted September 15, 2014 Share Posted September 15, 2014 Done. x Quote Link to comment Share on other sites More sharing options...
Grandmashazzie Posted September 15, 2014 Share Posted September 15, 2014 Oh that's a good service.I live in trousers,mostly M and S jeans and I can never understand why you need to try on about 12 pairs in long,medium,an 8 or 10 in bootleg.on hip or whatever to get a good fit.Then when you do and try another pair in in diff range they don't fit at all. Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted September 15, 2014 Share Posted September 15, 2014 I had good service from M&S recently too - my mother's just come out of hospital so I ordered an M&S bouquet online to be delivered to them - appropriate as she used to work in M&S management it arrived, crushed, empty of water and with sodden and bruised flowers; the delivery driver said that it had fallen over in the back of the van. Pops rang to say that it had arrived and to thank me, but brought this to my attention. I emailed M&S customer service to tell them how disappointed I was, and they've refunded the full amount, which I hadn't expected. I am going down there this weekend, so will take some more flowers. Quote Link to comment Share on other sites More sharing options...
sadietoo Posted September 15, 2014 Author Share Posted September 15, 2014 It would be nice to email the manager or even head offuce, always nice getting feedback, I did Quote Link to comment Share on other sites More sharing options...
Lewis Posted September 15, 2014 Share Posted September 15, 2014 Great service Since working in customer service I now email/tweet the company to say thanks when I have a good experience as it really is appreciated! Quote Link to comment Share on other sites More sharing options...
soapdragon Posted September 16, 2014 Share Posted September 16, 2014 I do agree! We are very quick to moan when things go wrong (and rightly so) but not so fast to say thanks or well done. Its such a boost to all concerned to be appreciated! Quote Link to comment Share on other sites More sharing options...
gavclojak Posted September 16, 2014 Share Posted September 16, 2014 I always try to comment on good service, I think its the polite thing to do and it is such a moral boost too...FYI Had appalling customer service from John Lewis@ Bluewater recently....am still fuming tpp Quote Link to comment Share on other sites More sharing options...
Willow Posted September 17, 2014 Share Posted September 17, 2014 Glad you made sure they were recognised. I had appalling service from M&S when I was between eye surgeries and could only see things at a distance. I bought a nightie that apparently should have had 2 items on the hanger but of course I couldn't read that. The checkout lady didn't say anything and I did have to explain I couldn't read or see anything close clearly as I was struggling to find the money in my purse. It didn't fit so I took it back only to have a very nasty customer service person refuse and treat me as if I was trying to cheat them even when I explained I couldn't read anything at the time. Thankfully my vision problems were temporary but it was a horrible insight into how unpleasant and unhelpful shop assistants can be if you're disabled. Quote Link to comment Share on other sites More sharing options...
LolaLayla Posted September 17, 2014 Share Posted September 17, 2014 Think it really depends on the individual assistant. I have had brilliant service in M&S and awful. One time in Silverburn a very young assistant in the changing rooms was so lovely that I sought out the manager later to mention her name in the hope she got some recognition However DD and I were in our local M&S where the changing room assistants were talking over us and being very snippy Quote Link to comment Share on other sites More sharing options...
Mrs Webmuppet Posted September 20, 2014 Share Posted September 20, 2014 I always take LMW to M&S to be measured for bras and the staff are always lovely, especially as LMW is a little self conscious about sprouting boobs. They always put her at ease. The ladies at the lakeside store are always good. Quote Link to comment Share on other sites More sharing options...
