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little chickadee

Mystery Shopping

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I'm off on my first Mystery Shopping expedition today. I'm afraid I can't divulge details of where I'm going, or I'd have to kill you :lol: (all very top secret!!

 

It is much more complicated than I thought it would be though - so many questions I've got to fill out (15 pages!) when I get back home. Hmmm

We'll see how it goes.

 

Anyone else do this? (I followed a link from Money Saving expert)

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I started before Christmas and am now registered with 3 companies. The best ones are food, but so far only pub chain food. I HAD to test a treatment at a gym :roll: but that is a very long involved assignment with multiple visits.

They are very specific about what you buy, or ask the assistant about and there can be 50 questions for one section out of three. I feel constrained by their questions, there may or may not be a comments section, but they don't just want your opinion-they have their own agenda. One company has been a bit aukward and has no flexibility over when you go/complete and phoned me twice to see if I was doing a report and at work when it wasn't convenient-and she didn't listen (a week and 2 days before it was due-it wasn't late or anything!). Others are fine if you phone and do it early or change the date.

 

Some pay better than others, but it is not really lucrative so far. By the time you have printed off sheets, understood it, gone, written a full report I doubt you get the minimum wage for the time given up. I'm starting to look at places I would normally go to anyway and ones with more money. You probably have to start with a small amount of experience and build up.

You will also get taxed and/or be self-assessed, I'm hoping the tax office will help me sort this out :oops:

 

I'm sure it will be fine! I sometimes print the questions and fill out immediately after, or in the toilets if there are things to remember. Times, and names are the things I struggle to remember. They can threaten not to pay you if you get it wrong e.g. buy the wrong product or don't follow instructions. They sometimes knock off marks for spelling/grammar/typos if they have to correct it.

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Times, and names are the things I struggle to remember. They can threaten not to pay you if you get it wrong e.g. buy the wrong product or don't follow instructions. They sometimes knock off marks for spelling/grammar/typos if they have to correct it.

 

This would be the job from hell for me, I hate shopping :evil: Is the point of what you are doing to see if staff are treating customers well? Is there a possibility that someone could get the sack if your report on the shop is not favourable? :(

 

Tessa

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I'd have thought things would have to be pretty serious for someone to get the sack from one report, Tessa: maybe if you reported seeing them doing something totally and obviously illegal and their was other evidence too.

 

But I guess you could end up giving evidence in a disciplinary hearing, especially if you gave a negative report on someone they had suspicions about anyway!

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I don't think they would call any mystery shopper to give evidence in a disciplinary hearing. In such cases they would just go through the disciplinary procedure as normal but only on evidence from managers. The mystery shopper would purely highlight a problem that the manager should have seen anyway!

 

We used to be mystery shopped at PC World. If the staff weren't offering the products like insurance and the like then it would often just affect a proportion of the bonus we received.

 

A

xx

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I've done a lot of this in the past but I just can't be bothered any more.

 

There was a time when I ate a lot of free mcdonalds, knew everythign there was to know about buying a mobile phone, had more stamps than the post office cos I was shopping so many post offices and having to make a purchase, oh and I went to Woolies a lot too!

 

Funniest one was in a local post office when much to my embarassment 2 of my pupils were in the queue behind me and very bemused when I started asking quesitons about how to get my benefits paid at another branch!

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I've done quite a few for Grassroots. As others have said, some assignments are better/easier than others. I know friends and family have registered with them and been offered completely different assignments to me (despite only living several miles away!) I have never been offered food ones but my sister got a free meal at Chicago Rock Cafe :cry:

 

Rob

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The questions tend to be-is there litter/untidiness, are certain items visible, do the staff ask specific questions, do they have name badges or is the meal/shop window as in a picture provided. It's not really sackable stuff. It seems to be big companies with very set ideas about how each shop in a chain should be.

There have always been positive points and you can give feedback constructively.

People I have talked to know when they have been mystery shopped (not by me), some people can tell, or know their company does it.

 

I refused to cheat on a test for one company to test out their proceedure as I'm very honest :oops: ironic given you have to fake things in mystery shopping :lol:

I'm sure it helps my confidence though...

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I've just finished my sign up - but was a bit alarmed at all the questions they ask you. I suppose they need to offer you assignments that are appropriate, but I don't really like giving out so much personal info online. :anxious: Wouldn't have done it if it hadn't been for the fact that you forum friends have already done so!

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I would be very careful as always on the Internet with information and what you are happy to reveal. I searched to see if other people had been paid by the companies before starting.

Some sites are fastest finger first and you sign up straight away if you spot it. (I feel gutted I didn't sign up for a meal as OH was umming and ahhing about doing something else on the same day-which we weren't very likely to go to). 5 minutes later it had gone.

Before Christmas I got 1 assignment per month from 1 company, but have had nothing since then. It can be sporadic and they tend to work on assignments for that calendar month.

1 company has never offered me anything...

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I've done quite a bit of MS. I'm really picky now what I do. The last one I did was MSing Santa! I got paid £25 and the cost of the visit. Most other jobs pay really badly in comparison so they have to fit in with what I want. I have a bank job lined up for next week and a food one for half term when Eloise is off nursery.

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