Jump to content
dogs and chickens

Oh my goodness!!

Recommended Posts

Today we had a delivery of a juicer which was purchaed for my Dad's birthday. It was sent in it's original packaging with no external packaging and was really badly battered. Normally I would have said something like 'can you make a note that the packaging is damaged before I sign so if there is a problem with the product I will not have a problem returning it.'

 

Anyway because the box was so badly damaged, and I will not be trying the product myself and my Dad's birthday is not for another 2 weeks I told the delivery driver I would not except the product.

 

He came about 1'' from my face and started yelling at me!!!!

'YOU HAVE TO SIGN FOR YOUR PARCEL, YOU HAVE TO DO AS YOUR TOLD, THERE IS NOTHING WRONG WITH IT, IN MY COUNTRY THERE WOULD NOT BE A PROBLEM WITH THE BOX, IT'S JUST A BOX YOU WILL THROW AWAY ANYWAY, ALL OUR BOXES IN OUR WAREHOUSE ARE LIKE THIS, I SHOW YOU THERE IS NO DAMAGE'

 

He then grabbed hold of the box and ripped it open shouting 'SEE I TOLD YOU PERFECTLY FINE, YOU HAVE TO SIGN NOW.

 

I then calmly said 'Please can you stop shouting, I think you are very rude. I am not going to sign for that parcel. The box is broken it is a present I would like a replacement.'

 

He then said in a loud voice 'You must sign to say you have returned it' and he handed me the same form you sign to say you have received something. I said please can you write on here to say it is being returned and he went mad, he snatched the paper from my hand and shouted to the other chap who was with him 'COME ON WE'RE GOING, I'M NOT DEALING WITH THIS STUPID WHITE WOMAN'

I said I am going to report you to your office for your rudeness, he said 'DO WHAT YOU DAMN WELL LIKE, NOTHING WILL HAPPEN TO ME, I AM IN THE RIGHT SEE, YOU STUPID WHITE WOMAN!

 

My friend had been standing by our open front window while all this was going on and said that if a delivery driver spoke to her like that she would ring the police!!! Baby boy was in my arms the whole time!!!! What is this world coming to when you can't even open your own front door to a delivery driver without getting shouted at.

 

I then phoned the company who sold me the item and asked two things; 1.Do their products always get shipped out in that state?

2. Why do they employ someone to be the front man, the customer view of their business who is so rude?

 

They then phoned the office concerned and spoke to the driver while I waited on the phone. They came back and said that he said there was no altercation with me, he just took the box away as he was asked to do. (Well off course he would say that wouldn't he?).

 

The company said as it was his word again mine there was nothing they could do. They then said they would arrange for another juicer to be sent. I asked would the same person deliver the item, they said yes, I said I would not have that man at my house again, so if you continue to employ him you have lost my business. I also said that most of the time I am at home all day with a baby on my own and the fact he knows where my house is makes me feel really vulnerable.

 

I am so cross with the attitude of the man and the attitude of the company, I feel like I have been punished by both.

So, so cross! Am I right to feel so upset, or should I just have rolled over and signed for the thing, then just sent it back?

 

Michelle

Link to comment
Share on other sites

What a thoroughly nasty man! :shock:

 

...and what a shame your friend obviously doesn't count as a witness :(

 

I think you did the right thing - it should have been packaged properly in the first place and even if it wasn't a present, you shouldn't feel you have to accept an unpackaged item :shock: I would feel a bit vulnerable in that situation as well - I hope he doesn't have to deliver anything to you in the future!

Link to comment
Share on other sites

Sorry to hear you have had such a nasty experience.

 

You have done the right thing though. Why should you be bullied in this manner.

 

Presumably if this driver behaves like this again, other customers will report him and the company will have to take action.

 

It might be worth logging the incident with the police though.

Link to comment
Share on other sites

I'm sorry to hear about your awful encounter with this man. I would also log a complaint with the police.

If you had made a comment about his colour or ethnicity you would have been accused of a racial assault. I don't see why it shouldn't work the other way. You obviously feel unsafe and vunerable, so the police should be informed.

Link to comment
Share on other sites

Michelle that is appalling. As Egluntine has said it would definitely be worth reporting it to the police, just so that it is logged, if only for the fact that if he does it again (and by the sound of it he no doubt will) they have a record that a delivery driver from that company is behaving in such a way. Even if you don't know his name it will still be of use to them. There is no excuse for such abuse but to do it to you when you have your baby in your arms brings it to a whole new level. Also, without trying to concern you, now that he is aware you have made a complaint against him it is probably even more reason to report it to the police, just to be on the safe side.

 

And anyway why should you accept damaged goods? If the box has been damaged to that degree then you simply don't know what damage may have happened to the juicer - even if it isn't visible.

 

People really astound me

Edited by Guest
Link to comment
Share on other sites

Definitely log it with the police - this is unacceptable behaviour from anyone and racist in nature - I'm sure if the arguement was the other way around he would have reported you.

 

May ask who the company was?? I certainly would not wish to buy from them in the future if that is there attitude toward customer relations.

Link to comment
Share on other sites

How appalling! :shock:

 

I would be so angry - write and complain to the company, report it to the police ... ooohhh, I'm angry just thinking about it! He should not be allowed to get away with that kind of behaviour :evil:

 

What happened to the customer is always right? How dare the company say it is your word against his! They should be placating you, I would demand compensation of some sort :?

 

Poor you, hope you are feeling better now :(

Link to comment
Share on other sites

What an awful experience for you.

 

I agree with the others that you should contact the police, by the sounds of that man you are not the first person this has happened to because of the comments about the company doing nothing when you said you were going to phone them.

 

The police will most likely ask if you want them to talk to the person / company, if you say yes it will probably make the company sit up and take notice a bit more.

Link to comment
Share on other sites

In fact what the delivery driver did was commit a Racially Aggravated Public Order offence and he SHOULD be reported for that. As someone else said, if you'd made derogatory, offensive and aggressive comments to him based on his colour or ethnicity you can bet your bottom dollar he'd have been straight on the phone.

 

How appalling, he wants arresting and sacking!! (....off muttering, come the revolution..... :evil: )

 

Mrs B

Link to comment
Share on other sites

DEFINITELY report it to the police - that must have been terrifying for you, and he clearly thinks this is acceptable behaviour. Even without the racial insult that would be aggressive and rude.

 

I think I would also: put a complaint in writing to the company who sold the juicer, repeating what you have said about not using them again, AND make a written complaint to the delivery company (I'm assuming they were two separate companies) about their driver.

 

I wonder if somehow this call 'bypassed' his manager - what reputable company would want someone like that working for them?

 

What a horrible thing to experience.

Link to comment
Share on other sites

Mrs Bertie is right and if you report it to the police they can speak to the company or directly to the man in question. If he treats someone else the same way and it's reported it will have more clout if there is already a compaint against him. You did well to stay calm, I would have been a lot ruder! Horrible. :?

Link to comment
Share on other sites

That's absolutely appalling :shock: . "Ooops, word censored!"ody deserves to be spoken to like that :shock: .

 

The company needs to take this further - what about his colleague? He witnessed it too (although presumably will keep his mouth shut :evil: ).

 

I'm so glad you had a friend who witnessed it, so you can be reassured that you're NOT over-reacting.

 

Mrs Bertie has a good point (she's a professional, after all :wink: ), he has committed an offence and should be reported.

 

I wouldn't take it sitting down even if you feel you just want to forget about it. What does your friend think?

Link to comment
Share on other sites

To be honest I think that the worst part of this is the attitude of the company - you are under no obligation to accept defective goods and no-one has the right to speak to you as that rude man did. I think that the attitude of the company is utterly unacceptable - as well as contacting the police can you not write a letter of complaint to the head of the company? Or is this who you did contact?

 

I agree with everyone else that if that remark had been regarding the colour of his skin he would have been claiming racism quicker than you can blink!

My little brother got bullied at school by a little asian boy calling him alsorts of horrid words that he'd obviously heard white people described as at home and the one time my little brother replied (he'd been told by my mum just to walk away) with something regarding the colour of his skin he was excluded from school for racism while the other boy wasn't even told off even though the teachers heard the whole thing.

My mum kicked of and in the end he was allowed back into school the next day but for a shy little boy with no confidence it was awful especially as his best friend is asian ARGH makes me mad that people only see racism one way

 

xXx

Link to comment
Share on other sites

I would report it to the police, and write to the managing director of the company explaining what has happened. I would put in the letter that you reportedit to the police as the company was unwilling to deal with theincident and you felt vulnerable - I would also mention the fact you have a witness.

 

Bully-boy tactics are disgusting at the best of times, but this takes the biscuit!!!

Link to comment
Share on other sites

What an awful and unwarranted experience!

 

I echo the very sensible advice everybody else has give. You do not have to accept this sort of behaviour, without redress. Definitely report the very rude and intimitating man to the police.

Link to comment
Share on other sites

What a horrible experience for you. Agree with the others that you should complain in writing to the company and the delivery company as well as the police. I get the feeling that a lot of companies will fob off anyone who makes a phone complaint but find it harder to do so if the complaint is in writing.

Link to comment
Share on other sites

Thanks all for your support!

 

I was really upset, I have however calmed down now. I ahve not reported to the police simply due to the fact he knows where I live. I don't want him turning up on my doorstep when I'm here alone with my son. He's one scarey man, and fairly certain the chap with him would not back me up, they seemed as bad as each other. Not sure I would have felt quite so upset if there was not two of them standing so close to my child.

 

If I did not have a baby to think about I would certainly have phoned the police.

 

The delivery company and the company I ordered from are one and the same, so I will just avoid that company in future. I had never used them before I will not be useing them again. It was a Which best buy item and I used the company on their web site which was the cheapest. Clearly price is not everything!

 

My friend has basically said that she would have phoned the police if it was her on her own, but again she would leave it as she would not want to have any hassel with her baby daughter in the house.

 

You are all right though if the situation was reversed I know he would be straight on to the police :?

Link to comment
Share on other sites

Tell the police, we can't have people behaving like that! But, If he does come back to deliver the parcel, dial 999 and say there is a man outside my house who won't go away, im alone with baby, ive seen him before and he threatened me etc. You will have police outside your door in no time.

Link to comment
Share on other sites

I think I understand how vulnerable you must be feeling.

 

When my oldest was only 3 weeks old and I was alone at home with him I had a man calling selling frozen fish. I told him I didn't need any fish, thank you, as I had a (small) freezer full. He came into the house and told me he'd rearrange the contents of my freezer in a way that I could fit some of his fish. He spoke loudly, with lots of energy and confidence. I was a bit 'post-partum' tired and not up to much confronting.

 

I got so frightened I said 'OK' (I mean, this big bloke had come into my house and was looking for my freezer. I just wanted him out and away as soon as possible).

 

He moved things around and made a gap in the freezen, so I bought some salmon and he left.

 

For the next few months every time I saw his van I hid and didn't open the door. Eventually he stopped calling.

 

I never thought about calling the police, because although he was scary, he never insulted me, just came into the house uninvited, which was scary enough.

 

In your case I'd call the police, partly for your own safety and that of future customers, and partly because if you'd call him a stupid black man you would have been round the courts in no time, paying compensation, appearing on the papers etc etc. So it's about time people realised that white is also a race that deserves respect.

 

By the way, what delivery firm was it? Go on, name and shame. :twisted::twisted::twisted:

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.




×
×
  • Create New...